Collections Agent £26,325 per annum (OTE of £30,525) Permanent, Full Time Dumbarton Our client, Opos, is a leading provider of debt collection and BPO services in the banking, utility, telecoms and retail finance sectors. They provide consumer and commercial collections expertise to a number of Key Clients within the United Kingdom, from their state-of-the-art service centre in West Dunbartonshire. Both full-time and part-time roles are available. No experience is required as they will fully train you to excel in this role. This is an exciting opportunity to make use of their structured career progression and available monthly performance bonus! About the Company At Opos, how they work is as important as the job they do. Their values are at the heart of who they are, and it’s no surprise to them that Fun is one of these core values (defined by their teams). They love that their teams enjoy work, support one another and that their workplace is friendly and inclusive. Their leaders lead by example so you can expect to feel supported and encouraged working with them. Founded in 2008, Opos has grown from strength to strength in what is a highly competitive and stringently regulated environment through a continued commitment to excellence, development and an ethical approach to collections. They are authorised and regulated by the Financial Conduct Authority. They are members of the Credit Services Association as well as founding members of the Scottish Compliance Forum. Opos is proud to be a leader in driving best practice across the financial services industry and their tailored approach to each of their clients ensures that the best outcomes for them, and their customers, are at the forefront of every decision they make. They are looking for polite, outgoing and professional individuals who enjoy interacting with people. They will consider all backgrounds. If you’ve got the right skills for the job, they want to hear from you. They encourage applications from the right candidates regardless of age, disability, gender identity, sexual orientation, religion, belief or race. Main Criteria: Hours: Our client’s business currently operates between the hours of 9am and 7pm They are currently closed on weekends Immediate start date available Based in Dumbarton What Will You Get? Yearly Salary starting at £26,325 (£13.50 per hour) OTE of £30,525 Performance Bonus (paid monthly) Fixed shift pattern for FT employees Flexible working schedule that is considered on a case-to-case basis Home working can be discussed on a case-to-case basis Structured career progression to move into a higher-level position 28 Days Paid Holiday with opportunity to earn additional leave based on tenure Paid Half Day for Birthday Employee Of the Month Scheme Refer a Friend Scheme NEST pension scheme In job qualifications Internal Incentive programme (over and above bonus scheme) Robust and structured training provided (5-week training programme) Free car parking and local access to transport links What Are They Looking For? Personality is important – Listening and questioning skills, empathy, and building rapport Upbeat, enthusiastic and friendly people Motivated to give excellent customer service People who want to learn, grow and progress Be confident using a computer and phone Ability to work independently and also in a team Previous experience is desired but is not essential for this role Sounds interesting? Please send your CV for immediate consideration.