ASEL, design, develop and deliver fully bespoke and integrated security solutions, seamlessly bringing together people, technology and processes to achieve results-driven outcomes. As the original thinkers behind security risk modelling, which has revolutionised the industry, our business is underpinned by our risk advisory practice, which utilises data and insight to identify and mitigate risk, inform strategy, prevent crime and reduce cost. We believe that authenticity and transparency are vital to success, so our main objective is to always act with sincerity and integrity in order to provide a genuinely collaborative service, which customers can trust and believe in. Intelligence & Deployment – ‘Turning data into intelligence-based business action’. Intelligence and deployment are two key elements which underpin the operational delivery of the ASEL Ltd risk Model (ARM). As a CIC Security Incident Agent you will be at the cutting edge of UK business crime reduction and intelligent crime strategy. You will be a critical part of the most effective private Command and Intelligence Centre in the UK supporting our 'single, centralised' international Command and Intelligence Centre forming a stable platform for all customer security operations - increasing safety, reducing crime and reducing costs for all of our subscribers. Powered by the latest AI driven data technologie Working hours: Full Time, 40hrs per week, 5 over 7 days Main duties / key responsibilities: • Report volume crime incidents (including theft) directly into police forces using electronic reporting solutions, following standardised procedures. • Proactively contact security officers across multiple client sites to encourage timely and accurate incident reporting. • Coach and guide officers through the reporting process, ensuring reports contain complete and high-quality information. • Clarify questions about incident classifications, report formats, and next steps. • Maintain up-to-date administrative records, supporting customer dashboards and internal systems. • Log call outcomes, track reporting progress, and escalate urgent incidents as required. • Collaborate with internal teams (including Field Operations and other departments) to ensure report consistency and resolution. • Foster and maintain strong relationships with customers, suppliers, and stakeholders • Uphold data protection, privacy, and confidentiality standards at all times Required Experience and Qualification Education / Qualifications / Training required: Essential: • Good standard of general education. • Ability to meet targets in a repetitive and high-volume environment. • Excellent verbal communication, interpersonal, and telephone skills. • Strong organisational, documentation, and completer/finisher skills. • High attention to detail; ability to follow standardised procedures accurately. • Proficient in Microsoft Office Suite and communication/reporting tools. • Ability to work professionally and diplomatically when guiding others. • Comfortable working in a fast-paced environment with changing priorities. Desirable: • Basic understanding of security, retail operations, or crime reduction strategies. • High degree of self-awareness with evidence of structured personal/career development planning. • Tenacity and proactive problem-solving approach. Applicants must be able to provide a full 5-year checkable work or back to school history. Should you be selected to attend an interview, please ensure you bring your right to work documents and a recent proof of address. Due to the large number of applicants that we receive if you have not been contacted within 14 days of your application please assume that you have been unsuccessful Equality & Diversity ASEL values the diverse skills and experience of its employees and is committed to achieving equality of opportunity for all. Our objectives are that all individuals shall have equal opportunities for employment and advancement on the basis of their skills, aptitudes, and abilities. ASEL is committed to the engagement and retention of the best possible talent and to creating an environment that encourages excellence through inclusion, equality, diversity, leadership, and management. Responsibilities & Requirements Job descriptions should be reviewed on a regular basis. Any changes should be made and agreed between you and your manager. The above information is not exhaustive, and you are required to undertake such duties as may reasonably be required within the scope of the position and your capabilities. All employees are required to act professionally, co-operatively and flexibly in line with the requirements of the position. Benefits: Perkbox recognition - rewards and discount platform Apprenticeship Employee of the month scheme £50 110% Club of outstanding performers who can receive large prizes and monetary rewards WageStream - a flexible wage application whereby you can pull your wages out sooner than payday EAP - Employee Assistance Programme Progression opportunities within the company Ongoing training