Job Title: Reception Administrator
Location: GP Practice
Reports to: Practice Manager / Reception Manager
Hours: Full-time / Part-time
Salary: 13.85
Job Summary
We are seeking an experienced and highly organised Reception Administrator to join our GP practice team. The successful candidate will provide a high-quality, patient-focused reception and administrative service, acting as the first point of contact for patients and visitors. Experience using clinical/medical systems within a primary care setting is essential.
Key Responsibilities
Reception & Patient Services
* Act as the first point of contact for patients, visitors, and external professionals, both in person and via telephone
* Manage appointment bookings, cancellations, and amendments in line with practice protocols
* Signpost patients appropriately to clinicians, services, and external organisations
* Handle patient queries sensitively and confidentially
* Manage repeat prescription requests and liaise with clinical staff where required
Administrative Duties
* Accurately input and update patient information on the clinical system
* Process patient registrations, deductions, and temporary resident registrations
* Manage incoming and outgoing correspondence (post, email, electronic documents)
* Scan, code, and file clinical documents in line with practice procedures
* Support clinicians and the wider administrative team with day-to-day tasks
Medical Systems & IT
* Confidently use GP clinical systems such as EMIS Web is preferred
* Use appointment, messaging, and document management functions effectively
* Ensure accurate data entry and compliance with information governance standards
* Use Microsoft Office and other practice IT systems as required
Confidentiality & Governance
* Maintain strict confidentiality in accordance with GDPR and NHS information governance guidelines
* Follow practice policies and procedures at all times
* Contribute to a safe working environment and report any concerns appropriately
Person Specification
Essential
* Previous experience working as a Reception Administrator in a GP practice or healthcare setting
* Excellent communication and interpersonal skills
* Ability to work under pressure in a busy environment
* Strong organisational and time-management skills
* Good IT skills, including data entry and document handling
* Understanding of patient confidentiality and information governance
Desirable
* Knowledge of NHS primary care services and pathways
* Experience handling prescription requests and clinical correspondence
* Customer service or patient-facing experience in healthcare
* NVQ or equivalent qualification in administration or customer service
Additional Information
* The role requires flexibility to cover reception duties during practice opening hours
* Training and ongoing professional development will be provided
* The successful applicant will be required to undergo a DBS check
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