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GENERAL MANAGER
(Store Leadership - Lefties UK)
Who we are
Lefties is a part of the Inditex family of brands, within one of the world's leading fashion retail groups, with global brands including Zara, Pull&Bear, Massimo Dutti, Bershka, Stradivarius, Oysho, Zara Home and Lefties.
Fashion is what we sell. How we work is what sets us apart: teamwork, respect, curiosity and sustainability, with people at the center of every success. As Lefties expands in the UK, we're building teams who thrive on pace, purpose and customer-first retail.
The role
As General Manager, you are accountable for the overall performance and day‑to‑day leadership of the store. You set the pace, lead the commercial strategy and ensure operational excellence in a fast‑moving, high‑volume environment.
You lead through people: building a strong leadership team, developing talent and creating a culture where colleagues feel supported, motivated and clear on priorities - even under pressure.
This role is for you if you...
* Lead with emotional intelligence, integrity and a positive mindset
* Thrive in fast‑paced environments and stay calm under pressure
* Are commercially strong - confident using KPIs and insight to drive performance
* Are organized, reliable and great at prioritising in real time
* Build great teams: you coach leaders, develop talent and create accountability with care
* Are adaptable and proactive - you react quickly to change and keep the store moving
* Are resilient and ambitious, always looking to learn, improve and progress
* Align naturally with Inditex values and ethical standards, including sustainability
What you’ll do
* Own store performance and deliver sales, productivity and service objectives
* Set and drive the commercial strategy using KPIs, store insight and customer demand
* Lead and develop your management team, building capability, motivation and succession
* Deliver an outstanding customer experience through strong service standards and shopfloor leadership
* Oversee all operational and administrative routines, ensuring compliance and consistency
* Drive product flow, availability, replenishment and store organisation to support commercial performance
* Maintain a safe, clean and well‑run environment, ensuring Health & Safety standards are met
* Act as an ambassador for Inditex sustainability initiatives and embed them into daily ways of working
What we offer
Competitive salary, 25% staff discount across all Inditex brands, 28 days holiday allowance, company pension scheme and the "More for Less" benefits platform with a wide range of discounts.
At Inditex, internal talent is our greatest asset. We offer clear progression opportunities, continuous learning through training and e-learning, and the chance to contribute to social and sustainability projects that make a real difference.
Inclusion & accessibility
We are committed to creating a recruitment process that is inclusive and accessible to everyone. Adjustments are available for candidates with disabilities or long‑term conditions.
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