Location
London
Employment Type
Full time
Department
Customer Success
About Profound
Profound is an NYC-based AI startup helping brands measure and improve their visibility in AI platforms such as ChatGPT. We partner with some of the biggest brands and marketing agencies, including companies like MongoDB, Indeed, Mercury, DocuSign, Zapier, Ramp, Rho, Golin, Workable, Mejuri, Eight Sleep, G2, US Bank, Chime, and Clay.
We recently raised a $35 million Series B funding round led by Sequoia Capital, with continued backing from venture capital firms Kleiner Perkins, Khosla Ventures, Saga VC, and South Park Commons, as well as angel investors including Guillermo Rauch (Vercel) and Andrew Karam (Applovin).
Learn more at tryprofound.com.
Profound is on a mission to help companies understand and control their AI presence. As an Engagement Manager, you will partner closely with internal teams including Sales, Product, and Engineering to address customer needs, drive adoption, and facilitate meaningful outcomes through strategic consultations, success planning, and targeted support. At Profound, you will serve as an expert guiding customers through the future of search, sharing best practices and actionable tactics to enhance their AI visibility.
What You’ll Do
* Serve as the primary point of contact and trusted advisor for customers from enterprises to startups within Marketing and Search organizations
* Conduct regular strategic business reviews, proactively identifying opportunities and addressing risks
* Deeply understand customer objectives, proactively managing relationships with key stakeholders across Marketing, Operations, Product, and Executive teams
* Effectively multi-thread customer engagements to mitigate risk from stakeholder turnover
* Collaborate internally with Sales, Product, and Engineering teams to optimize customer implementation and resolve any technical challenges
Who You Are
* At least 2-3 years of experience in startups working in a customer success/account management role or >4 years of overall experience
* Excellent communication and negotiation skills, with the ability to deliver presentations and demonstrations effectively
* Self-motivated and driven, with a passion for building strong customer relationships
* Willing to dive in head first in the face of challenges and ambiguity
* Great with numbers; analytical mindset
* Can own a process end to end
* Manage multiple initiatives at the same time– you are good at juggling things
* Experience in the search or marketing industry is a strong plus
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