Job Summary We are seeking a Salesforce Architect proficient with Data Cloud and Salesforce Agentforce to spearhead the implementation of autonomous AI agents. You will serve as the strategic advisor for our AI roadmap, translating business needs into agentic solutions that leverage Data Cloud, Einstein AI, and Agentforce Service/Sales Agents. Key Responsibilities Strategic Advisory: Act as the subject matter expert (SME) for Agentforce, providing guidance on platform capabilities, architecture patterns, and best practices. Agent Design & Deployment: Design and build custom Agentforce Agents for autonomous workflows, including intent design, prompt templates, and natural language interactions. Technical Integration: Architect end-to-end solutions that unify Salesforce Data Cloud and Agentforce to ensure agents have the "grounding" data needed for accurate responses. Data Modeling & Strategy: Design data models, pipelines, and transformations for ingestion, harmonization, and enrichment within Salesforce Data Cloud. System Integration: Integrate data from Salesforce Sales/Service Cloud, marketing systems, and external databases to support unified customer profiles. Team Leadership: Lead squads of developers, business analysts, and testers; act as an escalation point for technical issues and mentor the team on prompt engineering. Governance & Testing: Utilize the Agentforce Testing Center to validate agents and track performance metrics to execute iterative improvements. Stakeholder Management: Build strong relationships with executive teams to drive ROI from AI investments.
Required Skills & Qualifications Core Salesforce Expertise: Deep understanding of the Salesforce platform, specifically Service Cloud, Data Cloud, and Apex/LWC. AI Specialization: Proven experience with Generative AI, Prompt Engineering, and Large Language Models (LLMs). Technical Proficiency: Extensive experience with Salesforce Flows, OmniStudio, and integration middlewares like MuleSoft.
Certifications: oSalesforce Certified Agentforce Specialist (Essential) oSalesforce Certified Data Cloud Consultant oSalesforce Certified AI Associate or Specialist
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