Telesales Assistant
Leominster (Home of Tyrrells Potato Crisps)
Working Hours & Flexibility:
The team works from 8:30 AM to 4:30 PM, with a 45-minute lunch break and two 10-minute breaks. We offer the option to work remotely one day per week (after an initial training period and subject to business needs, training, or peak periods).
Join our snack-loving team! We're looking for a Telesales Assistant to join our team at KP Snacks. Fancy being part of a group where your ideas matter and your growth is celebrated? Keep reading – this might just be your next adventure!
As a key member of the Tyrrells Telesales team based at Tyrrells Court, you will deliver exceptional customer service by processing orders, arranging deliveries, taking payments, and resolving customer queries around deliveries, account ledgers, and product information. You will also support the growth of the Tyrrells customer base while assisting with other customer service tasks as needed.
What’s in it for you?
We believe in giving back and making sure you're happy and thriving. Here's a taste of what we offer:
* Comprehensive Healthcare Support – Access to a Medicash Health Cash Plan, including a Digital GP service, Best Doctors (Second Medical Opinion Service), and specialist Cancer Care for peace of mind when you need it most.
* KP Pension Plan - contribution matching up to 7% of your salary
* 25 days holiday + holiday buy scheme
* KP4ME - online benefits, discounts, prizes, competitions and information platform with access to mental, physical and financial wellbeing information and tools
What will you be doing?
* Deliver outstanding service by answering customer enquiries and processing sales orders with professionalism and accuracy.
* Embrace the exciting challenge of driving sales growth through upselling, prospecting calls, and securing new business opportunities.
* Work collaboratively across departments to ensure a seamless customer experience and support smooth operational delivery.
* Make a real impact by building strong customer relationships, resolving queries efficiently, and promoting KP Snacks' latest products and campaigns.
* Grow your skills by engaging in internal and external meetings, learning from colleagues, and representing KP Snacks’ values in every interaction.
Who are we?
Glad you asked! We're KP Snacks, proud to be part of the Intersnack family. Picture this: over 15,000 of us, spread across more than 30 countries, all working together to create the snacks you love. From Hula Hoops to McCoy's, we're the team behind your favourite munchies.
Here in the UK, we're about 2,400 strong, spread across seven factories and our Slough HQ. But don't let our size fool you – we're as close-knit as they come. We believe in speaking our minds, celebrating our differences, and pushing boundaries together.
Diversity isn't just a buzzword for us. We're on a mission to create a workplace where everyone belongs. So, even if you don't tick every box, we want to hear from you! Your unique perspective could be just what we need. Also, if there's anything we can do to make this process easier for you, just give us a shout.
We’d love to hear from you if you can demonstrate the following knowledge, skills and experience:
* Bring your confidence and professionalism to every customer interaction, with strong telephone and IT skills that help keep things running smoothly.
* Your attention to detail, interpersonal skills, and ability to thrive under pressure will make you a valuable part of our supportive and collaborative team.
* If you’ve worked in customer service or sales—or any fast-paced role requiring clear communication and multitasking—your experience is highly relevant.
* While previous sales experience and office-based roles are ideal, we encourage you to apply if you’re keen to learn and bring a proactive attitude.
* We’re looking for someone who takes pride in their work, supports others, and lives our KP values through teamwork, ownership, and a customer-first mindset.
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