As a Field Service Engineer, you will be the face of our business to install, maintain and repair coffee equipment across our broad portfolio of customer accounts. Each day will be different, with a mix of planned maintenance plus reactive calls for machine malfunctions and breakdowns. After your full training is provided, you will have the support of our Technical Team to schedule your day with a good amount of autonomy over your jobs. We have a realistic approach to the number of jobs assigned to you each day, allowing you the time to ensure that you meet all current safety and legislative regulations and satisfy customer requirements. You will aim to ensure that all fault calls are attended to promptly, in the most efficient way, in the most cost‑effective manner, and to customer requirements. It will be your responsibility to monitor part usage to ensure spares are kept at the levels as laid out in the company policy to ensure our 'First Time Fix' KPI is met. Parts allocation will be unique to your patch and machines you will encounter, and will be replenished via a buy box system. Day‑to‑day, you will attend calls individually, but with the support of an experienced team around you only a call away if you need support on a job. On‑going training will be provided as and when required.
It is essential that you have thorough working knowledge of electrical and mechanical maintenance, with a proven track record within a customer‑facing service environment. Field Service experience is preferred but not essential.
Preferred Skills / Knowledge
* City & Guilds or equivalent certificate in Electrical/Mechanical (or equivalent workplace experience)
* Excellent customer communication and customer service skills
* Ability to understand technical diagrams and manuals
* Track record of meeting or exceeding KPIs
* Full driving license
Personal Attributes
* Ability to work independently and as part of a team
* Logical approach to problem solving
* Methodical approach to fault‑finding
* Excellent timekeeping
At Matthew Algie, you'll work with some of the most talented individuals in the coffee industry. You'll work for an organisation that leads the way in the name of sustainability, gives back to the community and invests in its people. Ethics, passion, integrity and collaboration are at the core of everything we do, from new product innovation for our customers, to projects with our coffee farmers. We believe our continued success is due to great people. Do you want to join our team of top talent in an exciting and industry‑leading organisation? Read on!
Salary: £35,200 to £37,400 per annum DOE (including OT) + bonuses
Benefits: 28 days annual leave increasing with length of service, plus 4 public holidays, service vehicle, private pension, private medical cash‑back scheme membership, employee assistance programme, staff discounts and more!
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