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Role overview
As a Retail Optical Assistant at Vision Express, you’ll assist our customers in finding and selecting eyewear that meets their needs. You’ll help with frame adjustments, repairs, and fittings. Additionally, you may perform some pre-screening eye examinations and administrative tasks such as scheduling appointments, supporting the phone lines from customer queries, and processing payments.
Overall, your goal is to provide excellent customer service and ensure that our customers leave happy, with eyewear that fits properly and meets their vision needs. You’ll play a key part in our mission of helping our customers to ‘See More and Be More’ by providing tailored and effective service, to help customers maximise their visual potential and enhance their lifestyle.
Flexible working hours
Although the hours of this role are advertised, if this sounds like the role for you, we'd love to hear about your ideal working week. Whether this is hours to fit around the school run or you prefer a compressed week - we are open to discussing flexible options with you further.
Who are we?
We are Vision Express - with over 550 stores across the UK and Ireland, we have something for everyone. Whether you want to work in a busy city centre flagship, a smaller village store, or in one of our coastal locations, we're sure we will have the perfect solution for you!
Did you know, we are also part of the EssilorLuxottica family? EssilorLuxottica is the global leader in the design, manufacture, and distribution of lenses, frames, and sunglasses! We are home to the most loved and widely-recognised vision care and eyewear brands in the world, including Ray-Ban, Oakley, Costa, Vogue Eyewear, Persol, and Oliver Peoples, along with over 20 prestigious licensed brands.
Who is the perfect candidate?
* Provide excellent customer service, with the ability to provide personalised assistance to customers and address their needs and concerns.
* Great communication and rapport-building skills to translate professional terminology into language understandable to patients.
* Exceptional attention to detail in maintaining accurate customer records, prescriptions, and requirements to provide the best service and product recommendations.
* Ability to work as part of a team, with colleagues across the whole store.
* The ability to work under pressure and handle challenging situations in a fast-paced retail environment.
* Confidence, passion, drive, and enthusiasm.
* Knowledge and understanding of optical products and services, including frames, lenses, and contact lenses, and the ability to inform customers about them and promote our products and services to meet store targets.
* Arrange and maintain the store's look and feel, keeping it organised and stocked, to provide a visually appealing environment for our customers, in line with store marketing guidance.
Additional benefits
* Sales and performance-based bonus
* Targeted incentives
* Pension scheme
* Life Assurance - 2x your basic annual salary
* Free eyewear annually with eligibility from day one of joining us!
* Opportunities to get involved in the OneSight EssilorLuxottica Foundation
* Discounts throughout the year for friends and family
* Employee Assistance Program offering confidential support and advice
* 33 days annual leave, increasing with service, plus options to buy or sell holiday
* Flexible health benefits, including Health Cash Plan, additional Life cover, Critical Illness cover, and Dental Plan
* Opportunities for community involvement and knowledge sharing
* Flexible lifestyle benefits such as Gymflex, Dining Cards, discounted Travel Insurance, Experience Days, and discounted bicycles through Cycle to Work Scheme
* And much more!
Job details
* Seniority level: Entry level
* Employment type: Full-time
* Job function: Health Care Provider
* Industries: Retail
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