Job Overview
Working as part of a 5* Mitie team, you will be the face of the workspace by delivering a first-class service throughout the facility. Ensuring all customer requests and site activities are carried out efficiently and effectively whilst providing an exceptional customer experience for all whom reside or visit the premises by consistently delivering operational activity of the highest standard.
Main Duties
* Work closely with the Customer Experience Manager to lead the Workplace Concierge Team to deliver an exemplary service to our client. Distribute daily tasks to the Concierge Team, decide priorities for the day and supervise accordingly.
* Ensure smooth and efficient running of the office floor operations. Supervise and oversee event management as needed.
* Liaise with the other service providers in the building to ensure delivery of a quality service, on time, to specification.
* Work closely with WPP's in-house AV team to ensure meetings and events are set up as requested.
* Ensure all customer requests are dealt with efficiently and effectively by understanding issues and helping resolve them with the Help Desk.
* Communicate all pending issues to the Op Co Floor Managers to update on jobs daily, and keep them fully aware of progress.
* Conductabouts with the Customer Experience Manager and Op Co Floor Managers as needed.
* Acquire a good knowledge of all on site services to be able to advise individual customers in line with their needs.
* Work to and periodically review and update a standard set of operating procedures.
* Support Emergency Evacuation procedures and personal emergency evacuation plans (PEEPS) for less abled guests. Carry out the building HS&E and Operational standard daily inspection at the beginning of each day, raising and ensuring completion of all actions.
* Ensure all meeting, conferencing and event spaces within our control are set to a defined standard with daily checks completed and actively support with event set up, moving furniture as required and clear down.
What we are looking for
* Able to lead and supervise a team
* Be a role model in terms of behaviour, actions and work ethics
* Develop and support a team that can lead itself, and take responsibility for their areas
* A clear understanding of Health & Safety practices, IOSH certified (training can be given)
* Customer orientated approach with strong hospitality skills
* Enthusiastic and conscientious
* Computer literate (Word, Excel, Outlook email)
* Clear, strong and confident communication skills
* Team player with an enthusiastic attitude
* To work efficiently and effectively in a team as well as individually
* Able to work off their own initiative and with minimal direction
* Organised, capable of managing and prioritising multiple workflow requirements
* Excellent written and oral communication skills
* High attention to detail
* Flexible and proactive
* Passionate about exceptional customer service and quality standards
* Experienced in Front of House or Reception ideally gained within a corporate or 5 Star hotel environment
* Ability to build positive relations with colleagues, guests and clients, and liaise confidently and effectively
* To be able to move heavy / bulky items safely with support equipment when necessary
Delivering the exceptional, every day
Our market-leading offering provides you with benefits that suit your lifestyle. We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!
Career & Development
We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
Recruitment Process
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long‑term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing Vaibhav Singh at Vaibhav.Singh@mitie.com.
About Mitie
Since 1987, Mitie’s 76,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.
Join our Mitie Team. Together our diversity makes us stronger.
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