Role:Contact Centre Team Leader - Social Housing
Location: Staines
Salary: £35,000 Per Year
Working Hours: 35 hours per week - Hybrid
Are you a confident leader with a positive, can-do attitude? Do you thrive on delivering exceptional customer service and inspiring others to do the same? If so, we want to hear from you!
Were looking for aContact Centre Team Leaderto take charge of our small but vital team. Youll ensure customers, colleagues, and partners receive a responsive, inclusive, and high-quality service across all channels. This role is perfect for someone whos passionate about great outcomes, adaptable in communication, and sensitive to the needs of vulnerable customers.
What youll do
1. Lead, coach, and motivate your team to deliver outstanding service.
2. Monitor performance, spot trends, and drive continuous improvement.
3. Resolve customer queries at first contact and oversee complex cases.
4. Build strong relationships with colleagues and contractors to keep services running smoothly.
5. Champion safeguarding, equality, and data protection standards.