Who are we? A High Jewelry Maison with a strong heritage who promotes exceptional know-how in an enchanting and creative environment. Our Maison is looking for talented individuals who contribute to developing and transmitting their expertise with care and no compromise. At Van Cleef & Arpels you will be surrounded by passionate experts and will contribute to many new projects which allows our Maison to regularly reinvent itself. At Van Cleef & Arpels, we are proud to hire talents from many different backgrounds and experiences. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. Are you a good match? Experience in retail, particularly in the field of luxury retail or the service sector (hospitality, tourism) Ability to work in a fast paced retail store environment Flexible mindset with the ability to accept change Strong attention to detail and organizational skills required Experience in SAP would be a plus Excellent communication skills in English Must be available to work retail hours, including weekends What are we expecting from you? You support the Operations Manager in their duties by supporting the Boutique team on all stock, logistics and boutique related administration: Operations … Manage the stock – receive stock, transfer pieces, proceed stock counts, handle special product requests for CP, follow-up pieces’ movements within the boutique, know how to handle HJ pieces (manipulations, transfer requirements) Contribute to document management – invoices, archives, mails Follow-up & prepare omni-channel orders Can take-over on digital tools topics when Operations & Sales Manager are away Ensure the back-office area is properly set-up Update price tags if needed Comply with Maison’s policies and abide by procedures Ensure good practices on product storage and manipulation Customer Service … Manage the CS flows to/from the boutique (send, receive repair to/from the platform or the subcontractors) Control all repairs (visual check) at reception Perform CS activities allowed in the boutique Manage spare parts & accessories (inventories, stock control, replenishment) Maison Ambassador … Develop personal knowledge & skills through self training (Maison’s products & competition), group training sessions, and LMS tests (e-learning campaigns…) Raise awareness of back-office activities among the sales team & train her/his backup Contribute to positive team spirit & actively participate in the day-to-day boutique life More than a role…. We recruit for a career! By joining Van Cleef & Arpels you will be part of a Maison where employee career development is at the heart of our ambition. Upon your arrival, you will be immersed into our enchanting world with trainings on our history, our know-how and our creations. The recruitment process Send your application online. If your profile matches our search, you will be contacted by our Talent Acquisition team for an interview. Along the recruitment process you will meet the Deputy Boutique Manager, Retail Director and HR Business Partner. Otherwise, you will receive an email to inform you that your application has not been successful.