Overview
Join M&S as a Customer Assistant in our Clothing & Home section at Battersea Power Station. You’ll be a brand ambassador who helps customers with stylish products, on-trend designs and exceptional service, and you’ll be ready to recommend our newest fashion items.
We are looking for passionate and fashion-forward individuals who are excited to dress the nation and ensure customers feel valued every time they shop with us.
Work Pattern
Week 1
* Sunday 14:30-18:30
* Monday 16:30-20:30
* Tuesday 16:30-20:30
Responsibilities
* Serve our customers efficiently on the shop floor and at service points
* Keep the store clean and tidy, ensuring shelves are stocked
* Monitor and deliver on daily sales targets, priorities, promotions and selling opportunities
* Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service
* Build expert product knowledge to sell and recommend our products and services
* Use digital tools and communication channels to deliver for the customer
Key Capabilities
* High levels of customer service
* Attention to detail and quality work
* Open to feedback and willingness to improve
* Accountability for planning and managing own workload
* Strong communication skills
* Adaptable to changing situations
* Builds positive relationships and is a good listener
* Digital capability
Purpose
To deliver a great shopping experience by putting customers first and championing our products. As the face of the business, you will help us continually improve and be the voice of our customers.
Equal Opportunity & Accessibility
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy and welcome flexible working. If you require reasonable adjustments to any part of the recruitment process, share those requirements when applying so we can ensure a fair and transparent assessment process.
Application Details
Closing date: 15 September 2025. Apply before the closing date.
We are proud to be an inclusive organisation and encourage applicants from all backgrounds.
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