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Helpdesk

Coleshill
Dhl Supply Chain
Posted: 17 February
Offer description

Pay Rate: £26,202.75

Grade: P

Contract Type: Permanent (Full-Time)

Shift patterns: Monday-Friday 8am-4pm or 9am-5pm

Location: Hams Hall, B46

Think you know DHL? Think again We're not just about delivering parcels. DHL Supply Chain is the world's leading logistics company and our people are the unsung heroes who keep the cogs turning and the country running smoothly.

We're now looking for a Helpdesk Admin to....

A TYPICAL DAY MAY INVOLVE

Emailing and calling customers to resolve queries
Responding to helpdesk tickets and emails in a professional and timely manner.
Supporting colleagues and clients and contributing to a positive service.
Escalating complex problems to the appropriate teams.

this Role Would Suit People Who

have previous experience in an Admin role
IT Literate, With Microsoft Office Packages, Excel
Strong Communicator
Able to resolve queries efficiently.

WHY JOIN US?

Free parking and on-site canteen
Join our generous pension scheme and benefit from an 8% employer contribution, alongside a 4% employee contribution
Free confidential 24/7 GP consultations
Hundreds of retail and lifestyle discounts
Affordable loans, savings schemes and free mortgage advice
Visit to learn more

who We Are

We're the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more.

BUILDING AN INCLUSIVE WORKPLACE

At DHL, we're all about creating a workplace where everyone's skills and experiences matter, and where you can be your true self every day.

As proud supporters of the Armed Forces Covenant, we value the skills and experience of ex-service personnel and are dedicated to helping our veterans find jobs.

Please be aware that interviews are provisionally scheduled to take place during the week commencing 23rd February 2026. Applications received after this date may not be considered but will be added to our talent pool for future opportunities, subject to your consent. Please also be aware that we review applications continuously and where we have a large number of applications the application period may close ahead of the provisional interview date. To ensure your application is considered we recommend submitting it as early as possible.

#DSCUKICF

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