About the Role
Join us at Fantasy Island Resort, Lincolnshire’s leading
family theme park! Our resort is home to over 30 exciting rides and
attractions, two of the UK’s tallest roller coasters, captivating live
entertainment, and Europe’s largest 7-day market. Alongside our breathtaking
40-acre attraction, we also operate two caravan parks and a modern short-stay
holiday park with luxury lodges.
The role requires
you to provide administrative, customer service and sales support across
Fantasy Island, Skegness Pier and wider group businesses, helping ensure the
smooth day-to-day running of operations.
The role will
mainly involve handling customer enquiries, supporting office administration,
following internal processes, assisting with sales enquiries and supporting
reporting and research tasks.
This role requires
someone who is organised, proactive, confident communicating with customers and
able to manage multiple tasks in a busy environment.
Key
Responsibilities
* Answer customer enquiries across phone, email and social media channels
* Order and manage office stationery and supplies
* Follow and manage
internal processes including:
o Group and party bookings
o Customer complaints and feedback
o Influencer booking administration
o Sponsorship and donation processing
* Update and
maintain marketing content across websites, digital platforms and promotional
materials, ensuring information is accurate and up to date.
* Support sales
activity by following up leads, responding to enquiries and helping convert
bookings.
* Assist with data
collection, reporting, customer feedback analysis and basic market research.
* Maintain accurate
records and ensure information is logged correctly across systems.
* Provide administrative support for Mellors Group event
projects, including preparing and distributing market trader contracts,
coordinating communication with stakeholders and suppliers, taking notes and
tracking actions from meetings and calls, and assisting with wider project
administration.
* Provide
administrative and ad-hoc support across Fantasy Island, Skegness Pier and
wider group businesses as required.
Benefits
* Life
Assurance cover, including:
o 24/7
access to a virtual GP and advanced nurse practitioners.
o Children's
mental health support.
o Second
medical opinion on diagnosis and treatment.
o Support
with long-term health conditions.
o Wellbeing
resources.
o Financial
and legal information support.
Additional
Benefits
* Regular
reward and incentive schemes.
* 25%
employee discount on food and beverage.
* FREE
rides and attraction access (T&Cs apply).
* FREE
onsite parking.
* Access
to the company pension scheme.
* A
vibrant social calendar and staff events.
Why Join Fantasy Island?
At
Fantasy Island Resort, you’re not just joining a team, you’re becoming part of
a family dedicated to fun, entertainment, and exceptional guest experiences. If
you’re looking for a role where every day feels different and exciting, this
could be the perfect opportunity for you!