Our vision is to give everyone the belief they can make their move. We aim to make moving simpler, by giving everyone the best place to turn to and return to for access to the tools, expertise, trust, and belief to make it happen. We’re home to the UK’s largest choice of properties and are the go-to destination for millions of people planning their next move, reading the latest industry news, or just browsing what’s on the market. We are looking for a Business Analyst (Customer) Location: London (Hybrid) with 2 days a week in the London Soho Square office Reporting to: Business Architect & Business Analysis Lead Business Unit: Product Development The Role This role is a fantastic opportunity to join Rightmove as a Business Analyst, supporting the Customer domain in delivering value-add features and journeys that help Estate and Letting Agents, New Homes Developers, Rental Operators and other key Customers make the most of their Rightmove products and services. Working across multiple Product teams, you will have the opportunity be get involved at all stages of the Product Delivery lifecycle, from initial Discovery to shaping new initiatives, and supporting delivery. The Business Analyst role will work closely with Heads of Product and Product Managers, as well as with Engineers, Designers, Architects and broader stakeholders. ✍️Head to our tech blog to find out more about our engineering culture! What you'll be doing: Carrying out Discovery analysis for a new product or feature, and presenting your findings back to the Head of Product or relevant Product Manager Identifying and assessing potential use cases for AI-driven efficiencies Analysing transaction data to identify trends that can help drive product enhancements Investigating system components to understand usage trends and recommend whether they should be decommissioned or retained Helping to shape a new initiative to ensure there is sufficient clarity and understanding to move into delivery Attending sprint meetings and ceremonies Creating user stories and acceptance criteria for upcoming sprints, and ensuring that any cross-system or cross product impacts or dependencies have been identified Supporting the acceptance testing of a new feature where you were responsible for detailing the user story Working with other Business Analysts to help them define the best approach for a piece of work, and providing them with guidance and feedback as they deliver it Presenting to the wider BA team on a recent challenge, and identifying service improvements or individual development areas based on discussion and feedback We're looking for someone who: Believes strongly in the value that Business Analysis adds Is proactive and outcome-focused Loves solving problems, assessing options and identifying innovative solutions Is curious, asks great questions and is always looking to develop their skills and knowledge Can build strong relationships with internal and external stakeholders, and is able to communicate complex or technical concepts in easily understandable ways Thrives within a fast-paced, complex and evolving environment Shares Rightmove’s values and is excited about helping others make their move What you’ll bring to the role: A history of delivering a high-quality analysis service to your customers, utilising a range of techniques including problem and opportunity analysis, impact assessments, requirements engineering, process and journey mapping and improvement, data modelling and analysis, and solution assessment and design A habit of not just reacting to demand for Business Analysis, but generating it by proactively identifying problems or opportunities Experience of working within a Product/agile environment, collaborating closely with Product Managers and Designers, and Engineers and Testers Experience of working with Customer-facing technology solutions, including packaged SaaS solutions and built microservices An understanding of the criticality of data in decision-making, and a willingness to source and analyse large data sets to identify trends, patterns and root causes Experience of taking an ambiguous scenario and through rigorous analysis and evaluation, shaping it into something actionable Strong communication, relationship-building and stakeholder management and influencing skills Experience of mentoring less experienced Business Analysts, and coaching other in analysis techniques An enthusiasm for the benefits that AI can bring both organisationally and in your role as a Business Analyst Our Approach to AI At Rightmove, we believe software and product are ultimately people problems, and everything we build aims to improve the lives of others. We see AI as a helpful way to create more space for the human side of our work, from understanding real needs to making sure we are solving the right problems in the right way. There is an expectation that you are proactive in exploring how AI can support your own workflow and productivity, and that you approach it with curiosity and an open mind. About Rightmove Our vision is to give everyone the belief that they can make their move. We aim to make moving simpler, by giving everyone the best place to turn to and return to for access to the tools, expertise, trust and belief to make it happen. We're home to the UK's largest choice of properties, and are the go-to destination for millions of people planning their next move, reading the latest industry news, or just browsing what's on the market. Despite this growth, we’ve remained a friendly, supportive place to work, with employee 1 still working here! We’ve done this by placing the Rightmove Hows at the heart of everything we do. These are the essential values that reflect our culture, and include: We create value… by delivering results and building trust with partners and consumers. We think bigger… by acting with curiosity and setting bold aspirations. We care deeply… by being real, having fun, and valuing diversity. We move together… by being one team - internally collaborative, externally competitive. We make a difference… by focusing on delivering measurable impact. We believe in careers that open doors and help our team develop by providing an open and inclusive work environment, offering ongoing training opportunities, and supporting charity fundraising events. And with 88% of Rightmovers saying we’re a great place to work, we’re clearly doing something right! If all of this has caught your eye, you may well be a Rightmover in the making People are the foundation of Rightmove - We’ll help you build a career on it. What we offer Cash plan for dental, optical and physio treatments. Private Medical Insurance, Pension and Life Insurance, Employee Assistance Plan. 27 days holiday plus two (paid) volunteering days a year to give back, and holiday buy schemes. Hybrid working pattern with 2 days in the office. Contributory stakeholder pension. Life assurance at 4x your basic salary to a spouse, family member or other nominated person in your life. Competitive compensation package. Paid leave for maternity, paternity, adoption & fertility. Travel Loans, Bike to Work scheme, Rental Deposit Loan. Charitable contributions through Payroll Giving and donation matching. Access deals and discounts on things like travel, electronics, fashion, gym memberships, cinema discounts and more. As an Equal Opportunity Employer, Rightmove will never discriminate based on age, disability, sex, race, religion or belief, gender reassignment, marriage / civil partnership, pregnancy/maternity or sexual orientation. At Rightmove, we believe that a diverse and inclusive workforce leads to better innovation, productivity, and overall success., We are committed to creating a welcoming and inclusive environment for all employees, regardless of their background or identity, to develop and promote a diverse culture that reflects the communities we serve. By applying, you confirm that you are aged at least 18 or over and that you’ve read and understood our, which explains how we handle and protect your personal information during the recruitment process.