Overview
Job Summary
We are recruiting for an exciting role in the fast paced Pathology IT department. Having just gone live with a single LIMS joining 4 pathology laboratories, 2 acute trusts and all our GP partners, we are now embarking on an ambitious period of upgrading our digital capabilities. This includes implementing Digital Histopathology, upgrading our GP order-comms, kitting out a new Lab and supporting the implementation of new EPR systems at both our Acute Trusts.
Whilst we embrace digital technology and AI as much as we can, we want to hear from you. Please do not use AI tools to complete your application.
Main duties of the job
The post holder will work as part of the Pathology Information and Systems team providing IT support for all Pathology systems and staff across the SHYPS Network. They will be responsible for logically and systematically analysing, prioritising, and accurately and concisely recording Laboratory IT issues raised by users. Wherever possible the post holder will resolve complex technical issues immediately or escalate the issue to the appropriate second line support within the team, ensuring that all issues are dealt with within the agreed time constraints of relevant Service Level Agreements. The post holder will offer advice, provide training and assistance to users to assist them in resolving technical issues and in the correct use of Laboratory IT systems. The post holder will offer first line support for the Laboratory Information Management Systems (LIMS) and all hardware, software and referred problems ensuring their resolution within agreed Service Level Agreements.
About us
Trust Information Pack: https://yorkhospitals.pagetiger.com/hdjgxd
Our Benefits
We offer a range of benefits to support our staff including:
* Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
* 27 days holiday rising to 33 days (depending on NHS Trust service)
* A variety of different types of paid and unpaid leave covering emergency and planned leave
* Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme
* NHS Car Lease scheme and Cycle to Work scheme
* An extensive range of learning and development opportunities
* Discounts on restaurants, getaways, shopping, motoring, cinema and finance from a range of providers
For further information on the fantastic range of benefits we offer please visit the Trusts dedicated Staff Benefits pages.
Details
Date posted: 28 January 2026
Pay scheme: Agenda for change
Band: Band 4
Salary: £27,485 to £30,162 a year per annum
Contract: Permanent
Working pattern: Full-time
Reference number: 419-7680351-PT-SH
Job locations: York Hospital, Wigginton Road, York YO31 8HE
Job Description & Person Specification
Job responsibilities
A full description of the role is available in the attachment: job description. Please note that if a high number of applications are received this advert may close early. You are advised to submit your application at the earliest opportunity.
Working for the Trust
Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence. We welcome applications from everyone, including through our Staff Networks (Race Equality, LGBTQ+, Disability and Carers Networks). If there is anything we can do to make our application process more accessible to you, please contact the recruiting manager named within this advert to discuss any requirements. We will consider requests for flexible working from the start of your employment where possible.
Armed Forces Friendly Employer
We are holders of the Gold Award from the Defence Employer Recognition Scheme, which supports Defence personnel, including with applications for employment.
Person Specification
Essential
* Education, Qualifications and Training: Knowledge of Call Logging systems or similar
* Experience and Knowledge: At least one years experience of working with IT in a customer orientated service; at least one years experience of providing support for desktop environment
* Skills and Attributes: Demonstrable experience in complex problem solving
Desirable
* Knowledge of ITIL Service Management
* Experience with Data Quality
* Experience of writing and developing effective documentation
Disclosure
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly CRB) to check for any previous criminal convictions.
Employer details
Employer name
York and Scarborough Teaching Hospitals NHS Foundation Trust
Address
York Hospital, Wigginton Road, York, YO31 8HE
Employers website
https://www.yorkhospitals.nhs.uk
J-18808-Ljbffr