Job Description
We are looking for a Returns/ Warehouse Administrator to join our client in Bingham. This is a critical role that supports both the logistics and customer service operations. You will act as a key link between the logistics team, couriers, and customers, handling complaints, processing returns, and managing courier claims efficiently.
Monday-Friday 9-5, office based in Bingham
£28-30k
25 days holidays + bank holidays
The Role:
1. Handle incoming customer complaints via phone and email, providing timely and professional responses
2. Review and assess reported damages and determine the appropriate course of action
3. File and manage claims with couriers and delivery partners for damaged goods
4. Physically inspect returned stock in the warehouse to verify damage and assist with the decision-making process
5. Liaise with logistics, customer service, and warehouse teams to ensure efficient handling of returns and replacements
6. Maintain accurate records of returns, damages, and claims for reporting and follow-up
7. Support process improvements to reduce damage rates and improve customer satisfaction
The Candidate:
8. Previous experience in a customer service, logistics, or warehouse environment
9. Strong communication skills, both written and verbal
10. Comfortable working both in an office and warehouse setting
11. Experience handling courier claims or returns processes would be advantageous
12. Strong IT skills
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