Overview
As a Night Porter you will be responsible for ensuring the safety and security of hotel guests, staff, and the hotel at nights. You will also help prepare breakfast for 6am, daily, liaise with guests and residents in the hotel, dealing with any problems and resolving complaints in a courteous and professional manner. As an integral part of night time operations in the hotel, your role extends beyond the front desk. You'll be agile in your role and support operations in food and beverage, maintenance and all other areas that will require your first class customer service skills and exemplary team work skillset. This role is unlike any other in our hotel and offers development opportunities across all departments. You'll play a crucial role in ensuring that guests have a first class enjoyable and comfortable stay.
Responsibilities
* Strong attention to detail: you must have a keen eye for detail to ensure that all areas of the property are clean and presentable.
* Good communication skills: you will interact with guests and staff members effectively and report issues or incidents to the appropriate authorities as needed.
* Customer service skills: you should possess good customer service to assist guests with their needs and ensure they have a comfortable and pleasant stay. You should be approachable, friendly, and able to handle guest complaints or requests.
* Ability to work overnight shifts: the role typically involves working during the night-time hours.
* Compliance with age and shift requirements: applicants must be 18 or above and comfortable with a nightshift pattern, including commuting to and from the hotel.
Aimbridge Hospitality EMEA is a division of the global Aimbridge Hospitality brand. We are passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our "people first" approach to business, the Aimbridge experience is like no other. At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone "A Place to Grow".
Click apply today — we would love to welcome you to our inclusive team shaping the future of hospitality. Mercure Nottingham Sherwood Hotel, 296 Mansfield Road, Nottingham, Nottinghamshire, NG5 2BT. The Mercure Nottingham Sherwood is perfectly positioned for leisure trips and city breaks, just over a mile from Nottingham City Centre. Interiors are inspired by the city\'s Lace Market, a retail and dining destination. Head to the onsite gym or unwind in the heated indoor pool, sauna and steam room. The hotel offers a bar-restaurant with dinner and drinks in a relaxing setting. Nearby attractions include Sherwood Forest and Motorpoint Arena. Our 12 meeting rooms can accommodate up to 200 guests (banqueting capacity up to 160). Each space has high-speed Wi‑Fi and climate control, ideal for events. The hotel is well connected to East Midlands Airport and Nottingham railway station for international and domestic travel.
Benefits and opportunities
* Industry leading training and leadership development opportunities
* Hotel discounts portfolio wide – Staff rates and up to 50% discount on food & beverage and spa
* Access to Stream – Pay as you earn and automatic savings to support financial wellbeing
* 24/7 access to our employee assistance programme
* Uncapped incentives to reward your contributions
* Staff meals on duty
* Starting salary above national minimum wage
* Access to hotel gym facilities
* Free staff parking
#J-18808-Ljbffr