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Fire & Security Day Works Engineer - Service
Who We Are
Johnson Controls – A global Market Leading Engineering & Integrated Solutions company, leading the Fire & Security sector with cutting-edge technology.
As a business, Johnson Controls owns a portfolio of fire & security brands including: Tyco, ADT, WOT, Esotec & more.
This position is working for our ADT brand. At ADT, we are passionate about making a positive impact on the lives of people all over the world. How do we do this? By working together to provide the most advanced security solutions, protecting people and the environment, giving back to our communities, and solving today’s challenges while constantly asking “what’s next?”
We are at the forefront of cutting-edge solutions that protect homes and businesses. To keep us ahead of our competitors, we’re constantly evolving. To help us do this, we need people who think the same; people with the desire to play their part in making the world a safer place.
What You Will Do
This is an autonomous role within the Fire Service team for an experienced and commercially driven fire systems engineer to deliver additional chargeable revenues from our existing customer base. You will identify deficiencies to the BS/FIA standards and/or upgrade opportunities, provide quotes, and deliver the solution into customer sites. You will also carry out take-overs in the region, utilizing your skills to ensure the sites & systems can be onboarded in a compliant state. Opportunities will be passed to you from within the existing fire team as well. This is not a sales role; it is a service engineer role focused on building relationships and delivering additional service revenue across the region. This is a fantastic opportunity for a time-served Service Engineer to work within a high-performing team, focusing on a geographical region. We offer our engineers the opportunity to work for a market-leading brand, with incomparable career
opportunities.
How You Will Do It
* Provide excellent Customer Service to exceed the expectations and requirements of both internal and external customers.
* Establish and maintain effective relationships with customers.
* Service the appropriate systems, working safely and responsibly to avoid injuries, damage to property, and the loss of unused materials.
* Ensure your time is managed efficiently and jobs are prioritized correctly.
* Correctly complete Engineer work reports, handover certificates/BSIA Certificates or checklist as appropriate.
* Identify deficiencies and recommend solutions to end-users. Proactive Service Recommendations.
Essential
What we look for
* Experience within the Fire & Security industry
* Driving license
* Ability to lift and climb ladders
* Had or have previous experience working in a customer-facing environment
#RMDFL
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Engineering and Information Technology
* Industries
Industrial Machinery Manufacturing
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