About Us
Journey is a leading hotel marketing agency, revolutionising the luxury hospitality and travel industry through creativity, incomparable Industry knowledge, and digital disruption. Working with the best luxury hotels and resorts in the world, empowering growth and increasing revenue through innovation, collaboration, and technology solutions.
Before we get started, there are three things you need to know.
At Journey, we will always have an entrepreneurial spirit. We started off as a team of six and have never forgotten our humble roots. To thrive you will need to embrace this mindset. We all roll up our sleeves, we help each other out, we admit if we are struggling, we lean on one another and we leave ego at the door. That is very important.
Everyone plays a part. We are a business of collaboration and sharing, be it ideas, time, skills, knowledge, energy or snacks...we are in it together. Our clients are considered part of our business and we treat them with the same inclusive respect and consideration.
Please note this is a part-time 12month maternity cover, working 3days per week, ideally Tuesday, Wednesday and Thursday.
What you'll do
The Head of Digital Delivery is a key member of the Agency Operations Team, overseeing the execution of brand and website projects, as well as any necessary retained client projects. They will play a crucial role in optimising production workflows, ensuring seamless delivery, and maintaining high-quality output. With full autonomy, they will act as the primary feedback loop for continuous improvements in production processes, driving efficiency and innovation. This role requires strong project management skills, the ability to coordinate cross-functional teams (designers, developers, copywriters, strategists), and a deep understanding of digital production, including website development, UX/UI design, and multi-channel marketing campaigns.
Project & Production Management:
* Oversee the end-to-end internal production of all projects managing production schedules (sprints), ensuring all deliverables meet deadlines and briefs.
* Allocate resources efficiently across design, development, and content teams.
* Monitor project milestones, resolving bottlenecks and mitigating risks proactively.
* Ensure seamless coordination between designers, developers, content teams, and senior leaders to ensure efficiency KPIs are met.
* Maintain quality control over all projects, ensuring consistency and that websites are optimised for performance, conversion and accessibility.
* Maintain and create any necessary process documentation to aid the efficiency and management of production teams working closely with any department heads.
* Report monthly on overall project profitability and efficiencies ensuring that total time taken to deliver, hits or comes in under allocated hours.
* Work with the Development Technical team to ensure all launched websites achieve ‘Good’ Google PageSpeed scores on desktop and mobile.
Collaboration & Communication:
* Act as the main point of contact between internal teams.
* Ensure clear communication on project progress, challenges, and delivery expectations.
* Collaborate with creative, marketing, and tech teams to align production with overarching business strategic goals, bringing proposed solutions to any problems that arise.
* Support Director of Services with systems review and create comparison specs and gap analysis to fully scope out the potential for moving to a different project / retainer management system.
Quality Control & Compliance:
* Ensure all projects meet brief, usability standards, and legal requirements (e.g., GDPR, accessibility compliance).
* Conduct final checks on websites before deployment.
* Stay up to date with industry trends, tools, and best practices.
* Ensure 100% of web projects go through a structured QA process before launch.
What you'll bring
Skills & Qualifications:
* Experience: 5+ years in web production, project management, and agency operations.
* Technical Knowledge: Understanding of web design, front-end development, CMS platforms (e.g., WordPress, Webflow)
* Project Management Tools: Proficiency in Click Up, Zoho, Bugherd, Slickplan.
* Budgeting: Understanding of project profitability.
* Attention to Detail: Ability to oversee multiple projects with precision.
* Communication & Leadership: Strong ability to communicate and lead teams and colleagues effectively.
* Problem-Solving: Ability to anticipate challenges and find solutions in fast-paced environments.
Preferred Qualifications:
* Technical expertise of websites and web CMS platforms.
* Knowledge of basic SEO and web analytics.
* Familiarity with Adobe Creative Suite, Figma, or other digital design tools.
* Understanding of data privacy compliance in relation to websites (e.g., GDPR, CCPA).
What you'll get
We’re a collective of disruptive thinkers, digital specialists and tech pioneers. But above all, we’re a family. We win together, and lose together. And we pride ourselves on our ethos of culture first, capability second.
* Strong people and communication skills. Commercially minded.
* Fast learner, accountable and ambitious.
* Passionate about detail, data and order. Bent on improving processes and systems.
* Ability to work under your own initiative in a highly pressured environment.
* Driven to be an expert in our industry and be ahead of our competitors.
About us
Think of your role here as more than just a job; it's about shaping your future, one hotel at a time. We're a team of innovators, strategists, storytellers, and engineers, all with a few things in common. We love hotels, we get results, and we provide great online experiences for hoteliers and their guests. Our work can be challenging, but we're firm believers that when you love what you do, you do it well.
Find out more here: