* To handle a mixture of high and low value Engineering claims
* Investigations may be UK based or overseas.
* Maintain and enhance business connections.
Functional Knowledge
* Quality focused role – providing quality service to both internal and external customers.
* Team focused – working with colleagues throughout the business.
* Reactive – responding to daily workloads as dictated by customer requirements.
* Proactive – making sure KPIs and SLAs are met.
* Handle and co-ordinate complaints and compliments.
* Achievement of targets.
* Competent use of technology.
Professional Qualifications
* Strong communication skills both written and verbal.
* A recognised Mechanical and/or Electrical Engineering qualification.
* A willingness to achieve industry qualifications
Key Responsibilities
* Receiving and acknowledging new claims.
* Market for existing and new business lines.
* Preparing case management plans, visiting the Insured, Brokers, Claimants, Claimants’ representatives, Insurers, Re-insurers, Captives and retained Experts.
* Preparing reports commenting in detail on all aspects of the claim, including policy analysis and liability, quantum and future actions.
* Visiting sites, interviewing witnesses and preparation of witness statements.
* Instructing and controlling forensic scientists and other experts as appropriate.
* Communicating regularly with all interested parties, calculating and approving interim payments, preparing interim reports and other communication.
* Additionally developing working relationships with existing clients and helping to identify and plan approaches to new clients.
* Maintain and update files and records keeping fully up to date on any technical or legal changes that may have a bearing on a case.
* Maintain awareness of Business Continuity programme and role within it.
Skills
* Ability to work on own initiative.
* Ability to demonstrate attention to detail.
* Ability to work as an individual and as part of a team.
* Excellent customer service and communication skills.
* A positive attitude and a proactive approach to solving problems.
* Able to co-ordinate a variety of actions concurrently.
* Ability to work to given targets.
Requirements
* Work both externally and internally assessing Engineering claims, and adjusting where appropriate.
* Calculating and agreeing settlement of claims, and preparing final reports.
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Engineering Loss Adjusting Regional D...
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