Service Manager - Fauld Job description Our client is a family owned and managed business that provide sales, service and parts support for AGCO derived products. They are looking for an experienced service manager to oversee the department, you will work out of their premises in Fauld, Burton Upon Trent. The aftersales teams challenge will be to deliver the best customer care and enable them to grow. Role: • Communication Partner for their customers • Manage a team of technicians overseeing the department • Handle Warranty claims using SAP and discuss them with dealers and/or end-users • Investigate design/quality problems and make detailed written reports • Provide technical training to technicians • Setup internal working flows • Advise on A/S administration issues, warranty terms and service policy • Work closely with Aftersales team Requirements: • Excellent experience as service manager with particularly strong man-management and leadership skills ideally gained in heavy machinery or agricultural equipment • Good knowledge of standard software applications: SAP, Word, Excel, Outlook • Strong background of Hydraulics, electrics, engines, troubleshooting, software. • Excellent communication skills and client relationship management skills. This is an excellent opportunity for an experienced Service Manager with strong leadership skills capable of controlling the workforce to join an established company with an enviable reputation. Applicants with Agricultural Equipment or Heavy Machinery product support experience will have a distinct advantage. Please submit your CV in the first instance for consideration. In return, our client offers an attractive package including a competitive basic salary, company pension, employee discount, free on-site parking. Please submit your CV in the first instance for immediate consideration and interview. Service Manager - Fauld