Desktop Support Engineer (MSP)
Location: Birmingham (Central)
Office Based 5 days a week
Salary: 32,000 - 37,000
Contract: Full-time, Permanent
An established and growing Managed Service Provider is looking for a Level 2 Desktop Support Engineer to join their technical team, supporting a broad client base across cloud, infrastructure, and end-user environments.
This is a hands‑on, generalist role suited to someone who enjoys working across a variety of technologies and environments, with a strong focus on Microsoft 365, infrastructure support, and customer‑facing service delivery.
Key responsibilities
* Supporting and administering Microsoft 365 environments, including Intune, Entra ID, MFA, and security policies.
* Managing endpoint devices and assisting with device compliance and security (Defender)
* Supporting backup and recovery processes using tools such as Veeam
* Troubleshooting and maintaining virtual environments (Hyper‑V and/or VMware)
* Supporting Remote Desktop Services and/or Azure Virtual Desktop environments.
* Managing and resolving networking issues (DNS, DHCP, TCP/IP, VPNs, VLANs)
* Handling a high volume of incidents and service requests within an ITSM tool, prioritising effectively.
* Performing patching, updates, and general infrastructure maintenance
* Supporting and maintaining Active Directory environments
* Creating and maintaining technical documentation
* Escalating more complex infrastructure or project work to senior engineers where required.
What we’re looking for
* Experience in a Level 2 support role, ideally within an MSP environment
* Strong Microsoft 365 administration experience (Intune, Entra ID, Exchange Online)
* Solid troubleshooting skills across Windows environments and infrastructure
* Good understanding of networking fundamentals (DNS, DHCP, VPNs, VLANs)
* Experience with virtualisation platforms (Hyper‑V or VMware)
* Familiarity with backup and recovery solutions (e.g. Veeam)
* Experience working with ticketing systems and managing competing priorities
* Strong communication skills with both technical and non‑technical users
Nice to have
* Exposure to Azure services
* Experience with Virtual Desktop
* Basic understanding of high availability and disaster recovery concepts
* Scripting or automation (PowerShell)
* Previous MSP experience
This is a great opportunity to join a fast‑paced MSP environment where you’ll gain exposure to a wide range of technologies, clients, and projects, with clear progression into 3rd line or infrastructure roles over time.
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