Salary
£32,488.00 to £36,878.00 per annum pro-rata (dependent on skills and experience)
Contractual hours
28
Basis
Part Time
Region
Link Group
Contract Type
Permanent
Job category/type
Housing and Customer Services
Date posted
17/09/2025
Job reference
LHHSASEP25
Housing Services Advisor
Salary: £32,488.00 to £36,878.00 per annum pro-rata (dependent on skills and experience)
Permanent
This post is based at Link's Falkirk office. However, hybrid working is available with this role.
Hours of Work: 28 hours per week organised over Monday, Wednesday, Thursday and Friday.
The Role
At Link, people are at the heart of everything we do. Our people have made our award-winning social enterprise the success it is today and as it continues to grow, we want them to be the best they can be and to reach their potential.
The Customer Support Team is the first point of contact for all customers of Link Group Housing Services, including but not exclusively current tenants, the general public and those looking for housing options advice.
As part of a multi-skilled team, the Housing Services Advisor will be expected to deliver the highest-quality service, in a fast-paced environment, meeting customer needs at the first point of contact. The postholder will resolve the majority of incoming housing enquiries received through multiple communication channels e.g. telephone, e-mail, live chat and in person.
The successful candidate will be required to use their initiative and knowledge to assess a situation and take the appropriate action. They must be accurate, organised, have excellent IT skills and be able to work within tight timescales with the ability to multi-task, and apply the policies and procedures that are in place.
All enquiries and/or requests for service must be dealt with confidently and efficiently. The postholder will be expected to remain calm, sympathetic and supportive while dealing with both routine and difficult situations.
About You
Basic education and qualifications, e.g. Standard Grade/National 5 or equivalent, including English and Maths/and or Arithmetic, you will hold or be willing to work towards a Housing Qualification Level 3.
Knowledge of and commitment to excellent customer care and equal opportunities is essential for this role and the successful candidate will have knowledge and understanding of Data Protection and its application in a customer focused environment.
The role requires a high degree of competence in the use of IT Systems, particularly those used in a service delivery as well as experience of working in a fast paced multitask role dealing with a range of duties and customers.
In return you will be offered the opportunity to enhance your skills and knowledge through employee training and development. You can expect to work in a supportive, trusting and transparent working environment, with the autonomy to offer creative and innovative solutions whilst maintaining Link' s values; Responsibility, Empathy, Social Impact, Participate, Equity, Challenge and Transparency.
For further information on the main position accountabilities and a comprehensive list of the essential and desirable criteria required for this post, please refer to the Job Specification in the Job information Pack above.
What's in it for you?
As an Investor in People, we strive for continuous improvement through the management and growth of our staff, offering a wide range of training and development opportunities.
As a Link employee, you'll likely benefit from the following:
* Competitive salary, reviewed annually, and opportunity for annual performance related salary increases and discretionary non-consolidated pay awards subject to terms of the scheme
* 35 days' holiday per year (inclusive of public holidays) pro rata plus an additional 1 day's pro rata holiday per year after 1 years' service up to a maximum of 40 days per year
* Opportunity to buy and sell holiday days
* Enhanced company sick and family friendly pay
* Access to paid qualifications and a wide range of learning and development opportunities and funded professional membership
* Defined contribution pension with matched generous employer pension contributions plus salary exchange and additional voluntary contribution options
* Access to an Electric vehicle leasing scheme, subject to the terms of the scheme
* Life assurance scheme providing death in service benefits to named beneficiaries
* Healthcare cash plan for employees (and dependents) to support health and wellbeing plus discounts on shopping, restaurants and other services
* Employee assistance programme for employees and their immediate household dependants to support health, mental and financial well-being
* Annual flu vaccination
* Access to a savings and borrowing scheme
* Cycle to work scheme
* Travel season/travel ticket loan and much more
For a full list of benefits available to employees, please see the following link -
You will work with colleagues who offer support to ensure our customers' expectations are met. In return, we are looking for applications from people who will contribute to our aims and work to the highest professional standards.
This post is subject to Level 1 Disclosure.
Closing Date: Midnight on Sunday 28 September 2025
Interview Date: Interviews are being held on 9 October 2025 at Link's Falkirk Office.
How to Apply
Our online application method is the most efficient way to apply and can be started by clicking the "Apply Now" button below. You must complete an application form to be considered for any of our vacancies, but you don't need a CV to apply for our positions. Also, if you aren't sure about how long you have to fill in the form, you will be able to save it and return to it by clicking on the 'My Applications' tab of the vacancy search page and entering your username and password.
As a large employer, we advertise jobs regularly on our own website and social media channels alongside other third-party websites. No matter where you see one of our vacancies, you will always be directed to our jobs portal to apply directly with us.
We can offer suitable alternative methods to apply if requested including although not exclusively; hard copy, Braille and audio. You can request these by emailing our Resourcing Team at and detailing which format you would require.
Please note that CV's will not be considered.
Please note should an internal applicant be successful in applying for this position on either a seconded or permanent basis, they will move to the terms and conditions associated with the role for the duration of the time they are in post. The terms and conditions are outlined in the advert above, and in the job description.
We aim at all times to recruit the person who is most suited to the job and welcome applications from people of all backgrounds and from anyone who shares our commitment to inclusion. Our offices are fully accessible to wheelchair users and, as a Disability Confident Leader, we will interview all disabled candidates who meet the essential criteria.