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Service Desk Modern Apprentice
Apply From: 07/02/2025
Learning Provider
Delivered by LUMINATE EDUCATION GROUP
Employer
TPT Retirement Solutions
Vacancy Description
* Log all calls ensuring that all relevant information is gathered to progress service requests, incidents and changes correctly
* Review, diagnose and triage requests from users, resolve technical problems and answer queries in respect of the company’s business systems and underlying databases
* Monitor the service desk call queues and take ownership of unassigned calls
* Escalate calls to other teams and management where required to ensure swift resolution of calls occurs
* Own the processes for starters, movers and leavers ensuring that all hardware, software, and access tasks are carried out in a timely manner
* Own the processes for end-user asset management
* Own the process for meeting room booking and the conferencing equipment
* Own the end user processes and troubleshooting for virtual desktops
* Own the end user processes and troubleshooting for printers
* Own the end user processes and troubleshooting for mobile devices and management of devices
* Own the end-user processes and troubleshooting for mail and mail security
* Own the process for daily/weekly/monthly checks and audits ensuring that all tasks are carried out in a timely manner
* Participate in TPT’s processes for scheduled maintenance of hardware and software
* To perform all duties in line with TPT’s Information Security policy.
* To comply with the Data Protection Policy when dealing with personal data in the course of employment including personal data relating to any employee, customer, client, supplier or agent of the company
* To act as an ambassador of TPT at all times
Key Details
Vacancy Title
Service Desk Modern Apprentice
Employer Description
We’re one of the UK’s leading providers of workplace pensions with an award-winning Master Trust. Our 75+ years in pensions has given us the experience, heritage and scale needed to provide market-leading pension schemes that people can feel confident about. Now, we're on a mission to make pension schemes perform better for everyone.
Vacancy Location
Verity House 6 Canal Wharf West Yorkshire LS11 5BQ
Wage Frequency
Custom
Number of Vacancies
2
Vacancy Reference Number
1000300217
Key Dates
Apply From
07/02/2025
Closing Date For Applications
2025-02-28 23:59:59
Interview Begin From
Possible Start Date
2025-04-01 00:00:00
Training
Training to be Provided
* Training for this Apprenticeship will take place at Printworks Campus, Leeds City College
Learning Provider
LUMINATE EDUCATION GROUP
Skills Required
Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Initiative
Apply Now
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