Responsibilities
- Partner with Agent Product Managers and Agent Engineers to scope, build and ship AI agents that handle thousands of customer conversations a day.
- Be a trusted advisor to our customers and drive their AI strategies.
- Build, design and refine conversational AI agents, gaining direct exposure to how these products are developed and improved.
- Drive execution and delivery of multiple complex, high-visibility agent development projects.
- Coordinate across technical and non-technical stakeholders through the full agent development lifecycle process.
- Ensure clear communication across all stakeholders and develop strong relationships.
- Contribute data-driven, strategic insights to customers and internal team decisions.
Qualifications
- Outstanding communication skills: excellent verbal and written communication to convey complex technical information to non‑technical stakeholders.
- Technical expertise: strong understanding of software development, product management, and engineering principles.
- Problem‑solving and analytical skills: strong analytical and critical thinking to identify risks, develop mitigation strategies, and handle unexpected challenges.
- Leadership and team management: proven ability to manage multiple projects and lead teams to deliver innovative ideas and exceptional agents.
- Foundational expertise: degree in Computer Science, Engineering, Mathematics, or related field, or equivalent practical experience.
- Preferred: MBA or comparable experience at the intersection of technology and operations.
Benefits
- Flexible (unlimited) paid time off
- Medical, dental, and vision benefits for you and your family
- Life insurance and disability benefits
- Retirement plan dependent on country of employment
- Parental leave
- Fertility and family building benefits through Carrot
- Lunch, snacks, and coffee
- Discretionary benefit stipend
- Free alphorn lessons
We want to bring the transformative power of AI to every organization. We encourage diversity and inclusion in our workforce, and we invite you to apply even if your experience does not precisely match the job description. We strive to evaluate all applicants consistently without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.
