ICT Shift Technician role at CBRE
Job title: Data Centre Engineer, Data Centre Solutions
Location: Leeds, England, United Kingdom
Reporting to: Contract Manager, Data Centre Solutions
Please ensure to include your CV with your application to be considered for this role.
Company profile
CBRE is the global leader in real estate services and investment. We operate in 48 countries with over 70,000 employees worldwide.
Job purpose
* The successful candidate will deliver high calibre operational services within Client Cloud & Security Data centres, supporting the design, quotation, build and implementation activities associated with the deployment of Customer solutions into a Data Centre production environment.
* Once implemented they will also be responsible for in-life support activities such as cross connects, localised patching, racking, decommissioning and Hands and Eyes support at a designated base location.
* The successful candidate will be required to work a shift pattern in a four person team covering the location 24/7 365.
Key responsibilities
* Support pre-scheduled and reactive operational workflow at the Leeds Data Centre location or at another location as pre-arranged.
* Plan efficient use of Data Centre space and cabinet utilization, working to the Client Hosting Data Centre Standards.
* Prepare quotations against defined standards and OLAs.
* Mount server, storage and network equipment within cabinets in line with current Data Centre standards.
* Install Data Centre cabling for all managed solutions and internal networks as described in design documentation and using current copper/fibre and patch paneling standards.
* Provide pre and post-sales support to associated support specialists, Account and Service Managers.
* Manage Remedy/ServiceNow tickets and action within agreed internal OLAs or customer SLAs.
* Support governance activities and manage non-compliances to conclusion.
* Support incident and fault investigations, identify causes and remedies.
* Prepare accurate and timely reports as required.
* Ensure corrective/repair works are carried out in accordance with current regulations.
* Participate in emergency call-out roster providing cover for weekends and team member absences as required.
* Establish and develop relationships with Facilities Managers, client staff and representatives.
* Ensure day-to-day and future compliance to safe working practices, quality standards and best practice methods.
* Volunteer ideas/initiatives that contribute to service levels and delivery.
* Undertake other tasks as required by Customer Services Supervisor/Contract Manager, in accordance with experience and competencies.
Essential/required experience, knowledge, skills and abilities
* Experience of working in an operational Data Centre environment, rack elevation design, working with server, storage, network hardware, installation of network cross connects and cabinet patching (copper/fibre), fault fix of live customer hosting solutions.
* Solid understanding of the mechanical/electrical configuration of a Data Centre.
* SC Clearance or ability to pass and hold.
* Experience of working shift rotation day/nights.
* Flexibility to support work activities at other Data Centre locations on occasion.
* Experience in using MS Office tools and ticket management systems such as Remedy or ServiceNow.
* Excellent customer and supplier relationship skills.
* CENT CDCTP certification.
* Aware of ISO accreditation requirements (ISO27001/ISO14001/ISO22301).
* Foundational knowledge in operating systems (e.g., Unix, Windows) and networking technologies (routers, switches, load balancers, firewalls).
* Backup and recovery knowledge.
Equal opportunities
CBRE is an equal opportunities employer and is committed to fostering a diverse and inclusive work environment. We do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability, or age. All qualified applicants will receive consideration for employment.
Why CBRE?
When you join CBRE, you become part of a leading global organization in commercial real estate services and investment. We value respect, integrity, service and excellence, and welcome applications from all qualified candidates.
Service line: GWS Segment
Seniority level: Entry level
Employment type: Full-time
Job function: Information Technology
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