PSM Recruitment are seeking a proactive and highly organised Account & Admin Manager to act as a central operational and client-facing lead. This role is responsible for ensuring the seamless delivery of client orders from initial enquiry through to completion, while maintaining exceptional service standards and driving repeat business. Key Responsibilities Act as the primary “make it happen” contact for proofing and sign-off of all client orders Take full ownership of enquiries through to order placement, including tracking job progression and managing sampling stages Gather all necessary information to produce accurate visuals and quotations Create and coordinate artwork, including logo handling and sourcing products in line with client specifications Agree final visuals and specifications with clients prior to production Maintain strong client relationships, encouraging repeat business and introducing new products and services Manage all client communication, including up selling opportunities and follow-ups Handle incoming calls and emails professionally and efficiently Maintain and update the client database, ensuring all information is accurate and current Use Xero to raise invoices, monitor payments, and support financial administration Order stock and ensure timely procurement for approved jobs Liaise with suppliers, account managers, and key partners while staying informed on new products a...