Our Restaurant Customer Advisors play an essential role in delivering an exceptional customer experience across our Restaurants - delivering tasty food, ensuring food hygiene, and driving sales.
Responsibilities
1. Providing excellent customer service by assisting customers with various transactions across the store.
2. Driving sales through customer interactions, while promoting the benefits of the Dobbies Club membership.
3. Assisting with customer queries using great product knowledge, including allergies and dietary requirements.
4. Working with your team to maintain the cleanliness and upkeep of the store.
5. Working on the shopfloor and other areas as required, which may include stock handling, cash handling, till work, take-to-car deliveries, stock control routines, and restaurant service—an excellent opportunity to gain new skills and experience.
Who we are looking for
1. A passion for delivering a great customer experience, serving everyone with a smile.
2. Experience in a customer-facing role with a passion for hospitality.
3. Ability to work well within a team, build relationships, and enjoy celebrating success.
4. Punctual, well-presented, and possessing a proactive, hardworking attitude.
5. Eager to learn new skills and gain new experiences.
6. Thrives in a busy, fast-paced environment.
7. Demonstrates our values at all times: being one team, continuously improving, bringing a smile, living and breathing gardens, and making it work for our customers.
What we offer
1. Generous annual leave entitlement, with flexible holiday use and limited statutory days off.
2. Uncapped store discounts: 50% off in our Restaurants, 25% off in the Garden Centre, and 10% off in our food halls.
3. Access to Wagestream to support financial wellbeing, including early earnings access, savings, and financial advice.
4. Support through Retail Trust, including confidential support, virtual GP, free counselling, and retail rewards.
5. Development opportunities via Dobbies Academy’s eLearning platform and programs.
6. A thriving, passionate, diverse team committed to making it work for our customers.
About us
Founded in 1865 by James Dobbie, Dobbies is the only garden centre retailer with stores across every UK nation. Our passion for gardens and plants makes us unique, showcased through our own and branded products, concession partners, and services. We champion garden living all year round.
Many stores feature a restaurant or coffee shop, providing a relaxed environment for refreshments and meals. We also host events and experiences to bring communities together, supporting a national charity partner.
We are committed to being a great place to work, encouraging colleagues to be their best, share wins, and celebrate success. Together, we make it work for our customers.
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