Key Responsibilities
* Create high level client relationships with all levels of management across all business areas.
* Manage the strategic relationship with all partners, including technology providers, internal departments and vendors
* Responsible for engaging with key stakeholders to map out processes and demand and proactively design, plan and implement appropriate solutions.
* Interface with key stakeholders and facilitate communication channels between hiring managers and the delivery teams.
* Responsible for any team management including performance, development, training, career conversations, setting and reviewing team objectives, ensure effective knowledge sharing and skills transfer amongst the team
* You will be responsible for developing an extremely motivated team-working environment by engendering team spirit. Leading the team setting examples in terms of effort, ability, company policy, ethics and behaviour standards
* Responsible for resolving complex issues, considering longer term view and applying conceptual thinking. Effectively negotiate potential issues or areas of conflict, facilitating a 'win-win' situation.
* Responsible for achieving and meeting SLA's and KPI's as agreed with client through effective management of team and issue resolution
Experience, Behaviors and Competencies
1. Proven experience of ...