Application Support Analyst (Level 2) Location: Richmond, UK (Hybrid) Do you have strong SQL skills and a passion for solving complex application issues? We’re expanding our Application Support team and looking for a Level 2 Application Support Analyst to deliver high-quality technical support to internal and external users of our Core Echo product. As part of Selected Interventions — now a proud member of the AMCS Group — you’ll play a key role in ensuring the stability, reliability, and performance of the mission-critical systems that power sustainable field operations. About Selected Interventions We’re a software and services company powering the environmental sector through our class-leading ECHO™ Service Management Framework. Built on a Microsoft stack and deployed via Azure, ECHO is used by global, multi-billion turnover companies to manage complex field operations through a seamless suite of web, desktop, and mobile applications. What Makes Us Different We’re specialists in environmental services, with a mission to help the planet operate more sustainably. Now part of AMCS Group, we offer the agility of a close-knit team with the global scale and resources to grow your career. Role Description This is a full-time hybrid role for an experienced Level 2 Application Support Analyst. You’ll act as an escalation point for Level 1 analysts and help ensure tickets are resolved promptly and thoroughly. You'll attend customer review meetings, create internal knowledge articles, and provide mentorship to junior team members — all while working closely with cross-functional teams such as Development, Infrastructure, Product, and Account Management. Day-to-Day Responsibilities • Troubleshoot, diagnose, and resolve application issues with a strong focus on SQL and system behaviour • Act as a point of escalation for Level 1 support analysts • Attend client meetings to provide technical insight and follow up on outstanding issues • Review support queues and help guide Level 1 analysts through complex problems • Document resolution steps clearly and completely in the support system • Create and maintain internal knowledge base documentation • Deliver occasional informal training ("brown bag" sessions) to share best practices Experience and Skills Needed • Proficiency in SQL and troubleshooting relational databases • Strong analytical and problem-solving skills • Experience with support ticketing systems and working to SLA targets • Good understanding of technical environments including Java, XML, Windows, Web/HTML • Excellent written and verbal communication • Ability to remain calm under pressure and multitask in a fast-paced setting • Team player with a proactive, can-do attitude • Experience working with enterprise applications is a plus Why Join Us • Be part of a growing, mission-driven company making a real impact in the environmental sector • Collaborate with talented professionals in a supportive and agile team • Enjoy hybrid working, a unique office environment in Richmond, and global career growth opportunities through AMCS Group Benefits • Private medical insurance • Enhanced maternity/paternity leave • Cycle-to-work scheme • Casual dress & company events • Sick pay & on-site parking • Work-from-abroad options Diversity & Inclusion We welcome applicants from all backgrounds and are committed to creating an inclusive workplace where everyone can thrive. LI-JC1