Job Summary
We are looking for a polished, service-oriented Waiter/Waitress to join our new team at a specialty, upscale café located in Covent Garden. This position is perfect for someone who values artisanal coffee, seasonal food, and delivering warm, elevated hospitality. As a Server, you will play a key role in shaping each guest's experience through expert product knowledge, gracious service, and hands-on support throughout the café.
Key Responsibilities
* Welcome guests with genuine warmth and professionalism, creating an inviting first impression.
* Provide either table or counter service depending on the café's format, ensuring clear and confident communication.
* Share deep knowledge of our coffee, tea offerings, and curated menu items; making recommendations and pairings with care.
* Accurately take and process food and drink orders with strong attention to detail.
* Serve dishes and beverages with a focus on timing, presentation, and consistency aligned with our café standards.
* Support basic food preparation or plating to uphold visual and quality standards.
* Uphold the cleanliness, organisation, and overall ambiance of guest areas, service counters, and communal spaces.
* Anticipate guest needs, resolve concerns gracefully, and contribute to a seamless and memorable service experience.
* Work closely with baristas and kitchen staff to maintain smooth service flow during busy periods.
Qualifications
* Experience in specialty coffee, upscale café settings, or high-end hospitality is strongly preferred.
* A passion for learning about coffee, brewing techniques, and premium ingredients.
* Strong interpersonal and communication skills, with a naturally hospitable approach.
* Ability to multitask and remain composed in a dynamic, fast-paced environment.
* High standards of cleanliness, presentation, and personal accountability.
* A proactive, guest-first mindset and a genuine enthusiasm for great service.
If you are passionate about quality, craft, and hospitality, and thrive in a refined yet friendly café setting, we'd love to hear from you.
Job Types: Full-time, Permanent
Pay: From £14.00 per hour
Benefits:
* Company pension
* Discounted or free food
* Employee discount
* Sick pay
* Transport links
Experience:
* Hospitality: 2 years (required)
Work authorisation:
* United Kingdom (required)
Work Location: In person