Human services assistant iii

Hiring Range: $28480 to $40000

Full Time or Part Time: Full Time

Title Description- Human Services Assistant III represents the specialist level in the occupational group for Human Services Assistants. Employees serve as the initial point of contact for clients seeking benefits and/ or services . General Work Tasks (Illustrative Only) –

General Clerical Duties to include assistance with front desk operations

Interviews clients and explains programs, services, policies and procedures;

Assists clients with applications;

Researches information;

Serves as initial point of contact for applicants;

Provides information regarding various programs and benefits, general eligibility requirements, policies and procedures;

Assists clients with completing applications ;

Provides information to clients seeking services ;

Researches a variety of databases to obtain and/or verify information needed to process applications;

Maintains logs of client documentation received;

Contacts clients for requested/needed information and responds to routine questions in person, e-mail or by telephone; and

Analyzes needs and coordinates resources that will support families/clients

Knowledge, Skills, and Abilities:Knowledge- Considerable knowledge of: principles and processes for providing customer and personal services (including customer needs assessment, meeting of quality standards for services, and evaluation of customer satisfaction); structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar; and administrative and clerical procedures and systems such as word processing, spreadsheets, managing files and records, and other office procedures and terminology. Working knowledge of: human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; mathematics and research methods; and eligibility requirements for the programs assigned; and available community resources. Some knowledge of laws, regulations, requirements and policies of Local, State, and Federal social, assistance and housing programs. Skills- Skill in: operating a variety of automated office equipment to include calculator, fax/copier; and the use of computer-driven word processing, spreadsheet, graphics and file maintenance programs. Abilities- Demonstrated ability to: communicate effectively with program participants; plan, organize, and prioritize own work schedule; establish and maintain working relationships with clients, professionals, co-workers, and the public sufficient to exchange ideas and coordinate activities; accept direction and follow established procedures; counsel others; organize, and post date, from records, reports and other sources using the appropriate format; exhibit solid interpersonal skills, including conflict resolution in working with clients, professionals and employees; create forms, charts, and graphs; add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; compute rate, ratio, and percent and to draw and interpret bar graphs; make screening decisions based upon specific criteria’s; read and interpret documents such as safety rules, operating and maintenance instructions, manuals; and conduct effective interviews both face-to-face and by telephone. Education and Experience- High school diploma supplemented with post-secondary coursework in subjects such as social work, human services, gerontology, or one of the social or behavioral sciences, business or related field, and relevant work experience in public administrative support work OR any equivalent combination of training and experience which provides the required knowledge, skills and abilities. Minimum Qualifications:Preferred Qualifications: Special Requirements:Special Instructions to Applicants: