At Bath & North East Somerset Council we have one overriding purpose to improve people’s lives.
About the Team
We are a small team of dedicated officers whose primary role is to carry out financial assessments to assess clients for their care charge liability towards the cost of their adult social care services.
About the Role
We are looking to recruit a Social Care Finance Assessment Officer to join our friendly team which is part of the council’s Welfare Support service. This role is a fixed term contract for 12 months with a requirement to work 37 hours per week.
The role will often entail teasing key pieces of information out of conversations and correspondence, and having a forensic approach to information gathering and decision making in accordance with Government legislation and the council’s charging and financial assessment framework https://beta.bathnes.gov.uk/care-and-support-charging-and-financial-assessment-framework/care-and-support-charging-and .
You will report directly to the Care Finance Team Leader working as part of a team of Social Care Finance Assessment Officers to deliver the operational service of assessing client’s finances and their care charge for their care costs. This will include calculating and issuing invoices, sending detailed notification letters and responding to client and their representative’s enquiries by email and telephone. There may be an occasional requirement to visit the client or their representative in their home. This role offers flexible working from home with the occasional need to work from within one of the Council Offices i.e. Civic Centre, Keynsham or The Hollies, Midsomer Norton.
There will also be an element of cross-team working within the other functional areas in the Welfare Support service, which include the Housing Benefit, Local Welfare Provision and Deputyship teams.
Applicants must hold a full UK driving licence.
About You
Do you have good numeracy and communication skills and an inquisitive nature?
You will need to have good attention to detail and be able to communicate information clearly and accurately to meet the needs of our client groups and their representatives.
Candidates must have strong customer service skills, be well organised, and demonstrate proficiency within I.T. including the use of Microsoft Office applications such as Word, Excel, Outlook and Teams.
If you are interested in this post and require more details or just to chat through the role and what’s involved, please contact Karen Royall, Welfare Support (Finance) by email: karen_royall@bathnes.gov.uk or by telephone: 01225 396487
Interview date: 10 September 2025
No agencies please.
*Please note, BANES Council operates a policy of prior consideration for roles for any individual on the Council’s at-risk register (redeployee). This means should a redeployee express an interest in this role, providing they meet the essential criteria for the role they will be considered ahead of external applicants.
About Bath & North East Somerset Council.
Working at Bath & North East Somerset provides an opportunity to contribute to your community and make a positive impact on the lives of residents. Our values shape how we work to deliver public services, and how we communicate with the residents we serve. We care about the best outcomes for local people, through our public services.
Why Bath & North East Somerset Council?
We offer a wide range of benefits, to ensure that you are paid fairly for your work, have the flexibility to enjoy a great work/life balance, and have the support you need. Go to https://jobsandcareers.bathnes.gov.uk/why-work-us/our-benefits
At Bath & North East Somerset Council we have one overriding purpose to improve peoples live. Find out more about our values at https://jobsandcareers.bathnes.gov.uk/why-work-us/our-values
We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join us. Find out more on our commitment to Equality, Diversity and Inclusion at https://beta.bathnes.gov.uk/equality-and-diversity
We are a Disability Confident Employer find out more at https://shorturl.at/ajrsW
Please note that this role is subject to an Enhanced DBS Check.
Safeguarding Statement: The Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable groups and expects all employees and volunteers to share this commitment. As part of this commitment anyone working in a post with children or vulnerable groups will be expected to undertake an Enhanced DBS check with/without barred list checks.
The Council is committed to having a diverse and inclusive workforce. Applications for job-share, part-time and flexible working arrangements are welcomed and will be considered in line with business needs.