Location: Newcastle upon Tyne
Salary: £26,000–£30,000 per annum
Type: Full-time
Work Style: Office & Field Work
About SPARK
SPARK is a fast-growing technology company providing cutting-edge EPoS systems and smart robotics to the hospitality industry across the UK. We are redefining hospitality management through seamless integration of EPoS, online ordering, reservations, loyalty programmes, and AI-driven service automation. Our sleek, modern hardware and user-friendly software platforms are built to improve operational efficiency and enhance the customer experience. Our Robotic Solutions work across a range of industries, from table service robots in restaurants to hotel room service robots all the way to cleaning robots in warehouses.
The Opportunity
We’re seeking a Technical Support & Field Engineer to support the deployment, maintenance and servicing of our robotics and EPoS solutions nationwide. This is a hands-on role suited to someone with a technical background, a proactive attitude and a strong interest in robotics or automation.
Based in Newcastle, you'll install systems, respond to support requests, and attend customer call-outs. You’ll also help prepare robots for deployment and relay technical insights to our engineering and operations teams.
Key Responsibilities
* Install and commission robotic and EPoS systems at customer sites
* Diagnose and resolve faults both remotely and on-site
* Perform routine servicing, firmware updates and minor hardware repairs
* Assemble, test and configure robots at our facility before deployment
* Record service visits and resolutions accurately for internal tracking
* Support onboarding of new clients and act as a technical contact during post-installation
* Attend urgent call-outs when required, with occasional travel across the UK
What We’re Looking For
Essential
* Full UK driving licence with confidence to travel for site work
* Working knowledge of electrical, mechanical or robotic systems
* Practical experience using tools and diagnostic equipment
* Good communication and customer-facing skills
* Ability to work independently and manage your time effectively
* Comfortable using IT tools including remote support software and diagnostics
* Right to work in the UK
Desirable
* Field service, robotics or IT support experience
* Familiarity with automation hardware or PoS systems
* Basic networking understanding (e.g. routers, IP, port forwarding)
* Interest in robotics, mechatronics or embedded systems
* Eagerness to develop into a mid-level engineering role
What You’ll Gain
* Join a growing team pioneering robotics in hospitality
* Work with advanced technologies and automated platforms
* Hybrid work flexibility
* Training and development opportunities
* Annual performance bonus
* Travel expense reimbursement for off-site support
Apply Now
* If you enjoy working with real-world technology, solving problems hands-on and making a direct impact on customers across the UK, we’d love to hear from you.
* Please send your CV to hr@sparkepos.com