Position Overview
£25,878 rising to £28,961 on completion of milestones during probation.
Bath | Full Time | Permanent | 37 hours per week | Hybrid.
Closing Date: Monday 25th May.
Your Organised Approach. Our Contractors. Great Residents' Experience.
Responsibilities
* Calling contractors to coordinate appointments and manage work schedules.
* Phoning customers to confirm appointments and keep them informed throughout the process.
* Supporting contract meetings by preparing agendas, taking minutes, and tracking actions.
* Monitoring contractor performance data and reporting issues to Contract Business Partners.
* Calling suppliers about invoices and ensuring value for money.
* Ordering goods and services in line with Curo's strategies.
* Maintaining accurate records of certificates and contract documentation.
* Handling customer queries, concerns, and complaints about contractor work, often by phone.
* Speaking directly with customers to resolve issues when contractors are working in their homes.
* Making outbound calls to follow up on completed work and gather feedback.
Benefits
* Salary increase to £28,961 on successful completion of key milestones during probationary period.
* 26 days annual leave per year (plus bank holidays) rising to 29 days after 3 years.
* Birthday off as an extra holiday.
* Up to 10% matched pension contribution.
* Hybrid working (3 days office, 2 days home).
* Flexible benefits which might include a Health Cash Plan.
* Access to an Employee Assistance Programme for your wellbeing.
About the Candidate
We're looking for someone who excels at administrative support and enjoys being part of a busy, collaborative team. You're naturally organised, confident on the phone, and take pride in providing the accurate information and support that helps your colleagues succeed.
Key Requirements
* Experience in customer service or coordination roles with strong problem‑solving skills.
* Excellent communication skills and genuine confidence making outbound calls to contractors, suppliers, and customers regularly.
* Comfort with phone‑based customer service – you enjoy having conversations that resolve problems and build relationships.
* Ability to handle queries, concerns, and complaints with empathy, especially when supporting vulnerable customers.
* Strong decision‑making skills with willingness to seek advice when needed, and excellent attention to detail.
* Flexibility and adaptability – you support colleagues, adapt to changing priorities, and work well in teams.
* Good IT skills with Excel and ability to learn new systems quickly while meeting deadlines.
We value transferable skills from various backgrounds. Whether you've worked in customer service, call centres, administration, or team coordination, your phone skills and organised approach could be perfect.
EEO Statement
We actively welcome applications from candidates who identify as disabled, LGBTQ+, from ethnic minority backgrounds, and from our Curo customers. We are committed to making our recruitment process accessible to everyone – if you need any adjustments to help you apply or interview, please contact our recruitment team at recruitment@curo-group.co.uk.
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