Absolute Recruitment are currently recruiting for a Customer Service/Sales Manager on behalf of our clients based in Halesowen. The Customer Service/Sales Manager will be responsible for overseeing the small Customer Service/Sales Team and increasing revenue and growth by implementing and developing sales strategies. This role will be working Monday to Friday 8:30am to 5:00pm and the salary will be starting at £27,000pa dependent upon experience with a bonus structure that can be discussed. Duties include but are not limited; Supervising a team of dedicated customer service administrators to ensure they comply with company policies Making improvements to the sales and revenue of the company Monitor and review customer contact including calls, emails etc to ensure quality and communications are correct and accurate Creating a sales strategy and action plan Present reports on enquiries and complaints to summarise monthly Monitor social media and provide relevant feedback Deal with escalated customer matters Engage with customers to obtain customer feedback to ensure satisfaction Update team members on new products, services and policies Ensure continuous improvement throughout and train/motivate the team Skills & Experience required; Proven experience on increasing sales and performance within a company Previous experience within a similar role and environment Excellent communication skills Excellent customer relationship management skills IT literate Attention to detail Problem solving skills If you are interested in this role then please apply with your CV and Jade will be in touch to discuss in further detail.