We are PXC, the UK’s largest provider of wholesale connectivity. Our vision is to be the UK’s 1 wholesale platform, a one-stop shop provider of connectivity, voice, cloud and security underpinned by the UK’s most robust, secure, resilient and reliable network. Born from the combination of Virtual1 and TalkTalk’s wholesale services and national network business, we operate across our 3 core sites (Salford, London and Skopje, North Macedonia). Our mission is clear, to be the UK’s best company to work for and best to work with. We believe this success is driven by the power of our employees. We empower our people to become true experts in their field who embody our values every day: we care; we challenge; we commit. As Change Lead you'll be key to business success by enabling the smooth implementation of change within the Operation. You'll work closely with our Quality and MI teams to understand resource requirements and agree success criteria/standards required to successfully adopt change within the Operation Getting up to speed quickly is vital, drawing on technical and operational subject matter experts for support, but ultimately owning the responsibility for successful delivery of the change and ensuring operational readiness. You'll be hands on, delivering required documentation and the supporting framework to ensure the workforce have the necessary support and training to succeed and transition into BAU. How will I add value in this role? Maintain an accurate view of change roadmap Identify forthcoming change which is likely to impact the operation, getting actively involved in feasibility discussions to shape early. Clarify operational requirements and maintain accurate traceability of source and delivery status Work with subject matter experts and leadership to ensure requirements are well defined Work with operational leadership to define standard requirements necessary to land change successfully Actively work with Business Analyst / Solutions Architects to ensure change documentation (BRDs, PIDs etc…) reflect operational requirements Provide final approval before movement into build/deployment phases Identify operational readiness and understand/resolve challenges (e.g. Unclear objectives/outcomes, Conflicting requirements, Capacity/resource or risk to BAU performance, Scope creep and slippage) Agree and set success criteria and user readiness requirements Define testing plans and work with the operation to support execution during UAT Communicate change roadmap and status across management and the wider operation Maintain change log including approval outcomes/decisions, accepted risks, realised benefits and/or workarounds. What do I need in order to deliver this role? Change Management and SDLC experience Good grasp of change methodologies e.g. ADKAR, Kotters, 7S etc Experience using process mapping tools It would be great to also have: ITIL Foundation SharePoint, MS Teams and MS Planner experience The Benefits Our hybrid working policy offers you flexibility to work from home as well as connecting with your colleagues in one of our accessible and collaborative office spaces A starting holiday allowance of 25 days holiday and up to 10 extra days* leave via our holiday purchase scheme Flex30, an additional 30 hours* of leave every year for you to use how you wish Free private healthcare for all employees, competitive pension scheme and the opportunity to earn bonus Free broadband for all employees plus gifts for major life events such as marriages and births A t PXC, we know that diversity means success and innovation. We want our workplace to reflect the communities and customer we serve. Being inclusive is part of our DNA; we are all 100% human, and we create a culture where you can truly be yourself. We’re also not your usual 9-5. We are a dynamic workplace and we want to talk to you about how you like to work.