Overview
Knix is an award-winning direct-to-consumer intimate apparel brand re-inventing intimates for real life. Through innovative products and an engaged community, we are empowering people everywhere to be unapologetically free. Since 2013, we have grown rapidly and are globally recognized as an innovator within the apparel space. We reach customers through online stores, Knix retail locations, wholesale, and channels such as Amazon. We are looking for a purpose-driven and authentic career with Knix.
Knix Store Location: 10355 152 St, Surrey, BC V3R 7C3
What’s in it for you (Benefits & Perks)
* Competitive Pay - Base Salary plus Monthly Bonus, with performance-based pay increases.
* Family - A Parental Leave Top-Up Program up to 80% of your salary
* Work Environment - A one-of-a-kind culture that is committed to fostering an inclusive and diverse workplace where all our team members can bring their whole selves to work
* Product Discount - Generous employee discounts that offer up to 50% on Knix products
About you
* You have a pulse on what Knix customers want and know how to engage and delight them.
* You thrive in a dynamic environment and have the ability to think on your feet.
* You understand what we all experience in fitting rooms and are natural at making others feel comfortable.
* You’re a born team player and always look for ways to help the group succeed.
* You’re passionate about our customers and inspired by Knix and our mission.
* You’re able to handle difficult customer-facing conversations and interactions.
* You’re a results-oriented and process-driven individual.
Responsibilities
* Create a comfortable and uplifting end-to-end experience for all Knix customers.
* With provincial re-opening, plan and execute store events to build community and drive sales.
* Actively listen to customer preferences and recommend products they’ll love.
* Lead product fittings to ensure customers buy the correct size the first time.
* Stay knowledgeable on our growing product assortment – and wear it, too!
* Coach and develop Sales Associates, promoting a positive and fun working environment.
* Get involved with staff training, general operational needs (like ordering shop supplies) and shop events.
* Ensure all products are merchandised effectively to reflect our brand and drive sales.
Qualifications
* 2+ years’ experience in a retail and/or customer service environment
* Previous experience in a lead or senior role is preferred
* Passion for creating exceptional customer experiences.
* A warm demeanour with a “get it done” approach.
* Resourceful with a keen ability to resolve customer issues.
* An affinity for our product line, and a belief in the Knix mission!
Eligibility Requirements
* Must have the necessary work authorization to be legally employed in Canada and be 18 years of age or older
* Ability to lift and handle packages weighing up to 25lbs
* Ability to move efficiently through the store for long periods of time and as needed for an entire shift
How we Hire
Our people are what make Knix. We are committed to an inclusive and equitable interview process and equal opportunity employment. We celebrate everyone and their intersecting identities. We provide reasonable accommodations and will work with you to meet your needs. If you are a person with a disability and require assistance during the application process, please reach out. We welcome applicants from all backgrounds and perspectives.
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