Overview
We have an exciting opportunity for a Branch Administrator to join Stannah, based at the Birmingham Branch. This job will involve providing all aspects of administration support to our busy Service Branch. Youll be liaising effectively by telephone, email, and face-to-face with both internal and external customers, always offering a friendly and professional service. Youll also support delivery in key areas such as Health & Safety, Customer Service, Operations, Finance, Risk, and Employee Development. Working hours: 07:00 - 15:00 Monday - Thursday and 07:00 - 14:30 Friday.
Responsibilities
* Provide full administrative support to the branch and service team.
* Maintain strong communication with internal and external stakeholders.
* Raise and check invoices, handle customer records, and perform general office duties.
* Take customer calls and deal with their queries.
* Schedule planned maintenance and liaise directly with customers.
* Promote and ensure Health & Safety compliance across all branch activity.
This is a great opportunity for an experienced administrator who thrives in a fast-paced, customer-focused environment and enjoys working collaboratively across teams.
Qualifications/Experience
* Previous experience in a busy administrative role.
* Essential: experience in a busy office environment and general administration.
* Experience in scheduling engineers, using Microsoft Office, and working within a pressured or customer service environment would be desirable.
* Excellent planning, prioritisation, and organisational skills.
* Proficiency in Microsoft Office and strong data interpretation skills.
* Strong interpersonal and communication abilities.
* Comfortable working under pressure and handling sensitive situations with professionalism.
How to Apply
If you have previous experience working as a Branch Administrator or in a similar role such as Service Coordinator, Office Administrator, or Customer Service Administrator, and are looking for a Branch Administrator job in Birmingham, please click the "Apply Now" button or contact us for further information.
About Stannah
Stannah is a family-owned manufacturing and engineering company. Our products move people and goods in and around homes and buildings. We make life easier for people by improving access for greater convenience and independence. Joseph Stannah founded the business in 1867. Today Stannah is a global business. The family is in their fifth generation and plays a hands-on role in running the business. We are known for our stairlifts. Our range of products includes lifts, escalators, and homelifts. We also provide maintenance and repair services. Stannah Group is an equal opportunities employer. We welcome applications from candidates of all backgrounds, identities, and abilities. We are a Disability Confident Committed Employer. We treat all job applicants fairly and with respect. Our employees are the heart of our business. We strive to create a working environment where everyone feels valued. Join our team and be part of our diverse and inclusive community!
Benefits
* Market Aligned Salary, paid on a monthly basis
* Profit Share Bonus Scheme, paid to all employees every quarter. Based on Group Company profits
* 25 days holiday, plus bank holidays
* Holiday scheme to buy extra days annual leave
* Pension Scheme. Matched contribution/salary sacrifice
* SimplyHealth Cash Plan. Allows you to claim towards health costs, e.g., dental, optical, physiotherapy, chiropody treatments
* Life Assurance Scheme
* Long Service award scheme, with holiday benefit
* Company Benefits Discount Rewards Scheme. Includes shop discounts, hotel discounts, days out, and more
* Employee Assistance Programme. A workplace initiative to support and enhance well-being
* Enhanced maternity and paternity provision
* Free parking
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