Job Description
Customer Experience Manager
Kings Langley, office based
Full-Time | Permanent, Monday to Friday early finish on Friday
£35,000-£40,000 dependent on experience
Are you a passionate leader with a drive for delivering exceptional customer experiences? Do you thrive in a fast-paced environment where your ideas and leadership can make a real impact? Our client is seeking a Customer Experience Manager to lead their dedicated team and champion a culture of excellence.
Primary Purpose of the Role
As Customer Experience Manager, you’ll be at the heart of the business, leading a customer focused team to deliver first-class service to every customer. You’ll work closely with the Head of Internal Sales & Customer Excellence to align departmental performance with the company’s strategic goals, while fostering a positive, collaborative and high-performing environment.
Key Responsibilities
1. Inspire and support a team of 8 to consistently deliver high-quality service
2. Champion a culture of adaptability, positivity and continuous improvement
3. Collaborate across departments to streamline operations and enhance customer satisfaction
4. Represent the Customer Service team internally and externally with...