Restaurant Supervisor, Hotel Du Vin
£12.85 / 32 Hours | Permanent contract | Winchester
Get paid for doing what you love, enjoy numerous perks and benefits, learn new skills, and build a career with Hotel Du Vin.
Are high standards second nature to you? Do you love engaging with people and making guests smile every day by delivering exceptional service? Do you want to be part of a unique environment, working with the best food, drinks, and a brand you can be proud of? We love food, wine, and cocktails—almost as much as you do!
We create unforgettable memories for our guests. This role could be your next step into a Head of Department position within Hotel Du Vin—we actively support internal development and career progression.
Experience, Skills, and Abilities
* Excellent customer service skills, with the ability to engage with guests in a friendly and welcoming manner.
* Strong communication and interpersonal skills, including active listening and effective verbal communication.
* Attention to detail in recording guest information, managing reservations, and fulfilling special requests.
* Basic knowledge of restaurant operations, including menu items, service procedures, and safety protocols.
* Professionalism and integrity, maintaining confidentiality and upholding hotel and restaurant standards.
* A customer-focused mindset, committed to delivering exceptional service and creating positive guest experiences.
Additional Benefits
* Heavily discounted staff room rates at Malmaison, Hotel du Vin, and Frasers Hospitality from £65 per night.
* Discounted friends and family room rate with 50% off the best available rate.
* 35% off your bill when dining in our brasseries and bistros.
* Fully funded apprenticeship programs supporting your career development.
* High street discounts on shops, experiences, holidays, and more.
* Cycle to work scheme—save up to 40% on bikes.
* Healthcare cash plans covering dental, optical, medical, and more from £5 per month.
* Referral schemes paying up to £1500 for successful hires.
* A professional uniform that fits well and looks great.
* Wellness & National Campaign Days promoting activities like payday treats, National Popcorn Day, Mental Health Awareness week, and more.
* Wagestream—instant access to earned wages, financial tips, and savings options.
* Complimentary stays on your 1st, 3rd, and 5th anniversaries with dinner, bed, and breakfast.
* Support for neurological health via our sponsorship of The Brain Charity.
* Employee Assistance Programme—confidential advice available 24/7 for you and your family.
Our Sustainability Goals:
* 100% renewable electricity, primarily from UK wind farms.
* Recycling at least 70% of hotel waste, driven by staff and our Sustainability Council.
* Use of chemical-free cleaning systems and eco-friendly kitchen products.
* Encouraging staff volunteering for sustainable charities, two days per year, paid.
Interested? Click Apply Now
Frasers Hospitality, Malmaison & Hotel Du Vin are equal opportunities employers and welcome applications from all qualified persons regardless of race, sex, disability, religion/belief, sexual orientation, or age.
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