Retail Shop Manager Position Summary: We are seeking a highly skilled and experienced Retail Shop Manager to oversee the daily operations of our Heathfield location. This is a fantastic opportunity for someone who is passionate about delivering excellent customer service, managing teams, and driving sales growth. Key Responsibilities: * Manage a retail shop to achieve sales targets and maximize revenue growth * Develop and implement effective merchandising strategies to increase sales * Provide exceptional customer service and engage with local communities to support the shop's activities * Lead and manage a team of volunteers and, in some cases, a deputy manager * Ensure the shop operates efficiently and effectively, adhering to all relevant policies and procedures Required Skills and Qualifications: * Proven experience in retail management, preferably in a charity or non-profit setting * Excellent communication and leadership skills * Ability to work independently and as part of a team * Strong analytical and problem-solving skills * Knowledge of retail operations, including inventory management, sales analysis, and staff supervision * A collaborative and supportive approach, with a focus on delivering exceptional customer experiences Benefits: * 27 days of annual leave, plus bank holidays * Contributory pension scheme * Employee assistance programs * Opportunities for additional training and development * Supportive working environment If you are a motivated and enthusiastic retail professional looking for a new challenge, we encourage you to apply for this exciting opportunity.