Customer Service Advisor Location: Clerkenwell Salary: £28,000-£30,000 Our client, a dynamic and rapidly expanding sustainable swimwear brand, is on the lookout for a Customer Service Advisor to be the voice of their brand. You'll play a key role in delivering an outstanding, high-touch customer journey across all channels-email, chat, and social media. What You'll Do: Customer Support: Handle incoming emails, live chats, and social media queries from customers with a professional and helpful attitude. Order Management: Process orders, returns, refunds, and exchanges in line with their company guidelines. Product Knowledge: Provide accurate information about their products and promotions to enhance customer experiences. Complaint Resolution: Efficiently resolve customer complaints to ensure timely satisfaction while maintaining our positive brand image. Performance Targets: Work towards meeting customer service performance targets, including response times and resolution rates. Follow-Up: Ensure all customer issues are fully resolved by following up as needed. Continuous Learning: Stay updated on company policies, procedures, and industry trends to provide the best service possible.What You'll Bring: Experience in customer service, preferably in the fashion industry Familiarity with customer service software (e.g., Gorgias or Zendesk) is a plus. A hands-on, enthusiastic self-starter with a flexible...