We are seeking a detail-oriented Service Coordinator to join our team and ensure seamless delivery of client services in Birchwood
* To answer and log incoming calls and requests from internal and external customers
* Coordination of engineer resources and labour in conjunction with other team members and Service Manager
* To order parts and raise purchase orders for subcontractor labour where required
* To initiate first stage internal and customer escalation processes
* Take on projects as and when required and see them through to successful completion
* To prioritise customer contracts / outstanding calls and despatch engineers.
* To identify cost saving initiatives.
* Where possible - to assist others with tasks that may be outside of the scope of your role
* Ensure that all relevant company and legislative policies and best practices are adhered to and maintained at all times.
* Effective and efficient WIP management of all call types from creation through to invoice completion and job closure
* To comply with Integral's environmental policies and putting forward new ideas for improving environmental efficiencies.
* Adhere to H&S procedures with due regard for business constraints and efficiency
* Generating quotes for customers
* Updating, uploading and checking of the clients' online systems & KPI reports
* Provide holiday cover for other administration roles
* To record and control cylinder rentals
* To provide day to day support to the Administration Supervisor in call management, call handling, and general administration of the service contracts in line with customer and Integral KPI's.