Job Description Care Navigator – Out of Hours Service Overview We are recruiting a Care Navigator to support the smooth and efficient running of an Out of Hours service. This temp/bank role offers a mix of weekday evenings and weekend shifts. You will liaise with healthcare professionals, patients, and colleagues to ensure timely and high-quality care, helping the service run efficiently across multiple locations. Details Temp/Bank role Mixed shifts: Weekday evenings 18:00–23:00; Saturday & Sunday 08:00–15:00 or 16:00–23:00 York based £12.54 per hour Responsibilities Provide operational shift support to clinical teams in Out of Hours centres or remotely Answer and make telephone calls in line with standard procedures Manage patient queues in clinical systems to ensure efficient service delivery Liaise with healthcare professionals regarding patient care and onward referrals Coordinate face-to-face appointments and, where appropriate, home visits Maintain accurate patient records and follow written procedures Demonstrate excellent customer care, empathy, and a holistic approach Report incidents or concerns affecting health and safety of staff or patients Build and maintain professional relationships with colleagues and external stakeholders Contribute to team activities and process improvements as directed by senior staff Experience Required Minimum Level 2 Maths & English (GCSE Grade C/4 or equivalent) Ability to follow workplace policies and procedures accurately Strong administrative, numeracy, and organisational skills Excellent customer service and telephony skills Ability to maintain confidentiality and work professionally Excellent written and verbal communication skills Strong organisational, prioritisation, and time management abilities Able to work as part of a team and independently Competent in Microsoft Office Able to travel across various sites when required If you have strong administrative skills and are looking for a rewarding role, we’d love to hear from you. Please send your CV to apply. You may have experience in addition to this which we will be happy to discuss. If all the above aligns with your experience and you would like to learn more, we would love to hear from you. Please send your CV and let’s discuss the role. We do our best to make our adverts as specific as possible so that you do not waste your time applying for roles which are not a match. If you meet the criteria for the role we will be in contact with you. If you do not, we will email you to advise you of this. If we feel there may be other roles available for you, we will add your details to our database. Charterhouse Recruitment (Yorkshire) Ltd is committed to a policy of equal opportunities in relation to job applications. A copy of our Diversity Policy is available upon request. Charterhouse Recruitment (Yorkshire) Ltd is acting in the capacity of an Employment Agency for permanent appointments and an Employment Business for temporary assignments. At Charterhouse Recruitment we are committed to protecting your personal data. Please click on the link below to read our privacy notice which provides you with all you need to know about how we will use and process your data. http://www.charterhouserecruitment.co.uk/privacy-notice/ INDCH