Technical Finance Support Agent Employment Type: Full-timeSalary: Competitive + Equity + BenefitsAwards: The Times Top Place to Work – 3 Years RunningWe’re looking for a Technical Customer Support Specialist with a strong finance or accounting background to join our growing team. You’ll play a key role in supporting UK businesses as they use our accounting software – helping them solve problems, get set up, and get the most out of the platform.This is a fantastic opportunity for someone who enjoys working with people, has hands-on experience with accounting or finance systems, and wants to grow their career in a fast-paced, innovative tech company.What you’ll be doing:Be the first point of contact for customer queries (phone and email)Troubleshoot and resolve issues with accounting software (technical and functional)Guide customers through system setup and day-to-day usageLog and manage support tickets, escalating when neededWork closely with our product and implementation teams to resolve complex casesSupport customers during onboarding and live implementationsContribute to user guides, FAQs, and process documentationSpot opportunities to improve our product and share insights with the teamWhat we’re looking for:Previous customer support or client-facing experienceA background in accounting, bookkeeping, or finance administration (e.g. experience as an accounts assistant, finance officer, bookkeeper, or similar)Hands-on experience using accounting softwareExcellent written and verbal communication skillsAbility to manage multiple queries and work independentlyProblem-solving mindset with strong attention to detailComfortable with MS Office (especially Excel) and ticketing/CRM toolsIf you enjoy helping people, understand the world of accounting, and want to be part of an award-winning tech company, we’d love to hear from you.