Our client is an innovative and growing financial services organisation focused on providing exceptional service and safeguarding client wealth. They are seeking an Operational Resilience & Incident Manager to ensure the organisation can anticipate, withstand, respond to, and recover from operational disruptions.
This pivotal role involves leading resilience testing, managing real-time operational incidents, and maintaining governance frameworks to ensure regulatory compliance and operational excellence.
What You’ll Do
Operational Resilience & Testing
* Conduct regular resilience testing, including scenario-based exercises and simulations.
* Assess critical business services and their dependencies, ensuring robust impact tolerances.
* Collaborate with technology and business teams to embed resilience into operational processes.
Incident Management
* Lead and coordinate real-time response efforts for operational incidents, ensuring swift and effective resolution.
* Develop and maintain incident response plans aligned with industry best practices.
* Drive post-incident reviews, root cause analysis, and continuous improvement initiatives.
Business Continuity & Governance
* Keep business continuity plans current, reflecting the evolving operational environment.
* Ensure compliance with relevant regulatory requirements, including operational resilience frameworks.
* Maintain and enhance governance documentation, policies, and reporting structures.
Requirements
* Proven experience in Operational Resilience, Incident Management, or Business Continuity within financial services; experience in scale-ups or fintech is advantageous.
* Strong knowledge of regulatory frameworks such as PRA, FCA, DORA, NIST, or ISO 22301.
* Experience in incident response, crisis management, and resilience testing methodologies.
* Familiarity with modern banking technologies, cloud infrastructure, and digital services.
* Excellent problem-solving skills, with the ability to remain calm under pressure.
* Strong communication and stakeholder management skills, capable of engaging both technical and non-technical teams.
Why This Role Matters
This position plays a critical part in safeguarding operational resilience. The role ensures the organisation can continue to serve its clients effectively, even during disruption, while enhancing governance, regulatory compliance, and overall operational excellence.
Confidentiality Statement: At Quix Recruitment, we prioritise confidentiality throughout the recruitment process. We understand the sensitivity of exploring new career opportunities while currently employed. Rest assured that when you apply through Quix Recruitment, your application is kept completely confidential from both your current employer and the hiring company. If we determine that you might be a good fit for the position, we will arrange a confidential call with you to discuss the opportunity in more depth. Only after obtaining your permission will we share your CV with the hiring company.
Disclaimer: Please note that all personal information collected during the application process will be used for recruitment-related purposes only. We are committed to protecting your privacy and will not disclose your information to any third parties without your consent.