Our client is a specialist software provider, looking for a Spanish speaking Technical Helpdeskto act as the first point of contact for customers. This role suits someone customer-focused with strong communication skills and an interest in working within a tech environment.
Key Responsibilities of the Spanish Speaking Technical Helpdesk
* Triage inbound support tickets and route to the correct technical teams
* Answer inbound customer calls and direct enquiries appropriately
* Provide clear, professional customer communication
* Log and document customer interactions accurately
* Support customers with general software-related queries
Skills & Experienceof the Spanish Speaking Technical Helpdesk
Essential:
* Fluent in English and Spanish
* Customer service or support/helpdesk experience
* Excellent verbal and written communication skills
* Strong telephone manner
* Team-oriented, reliable, and customer-focused
Desirable:
* CRM or telephony system experience
* SQL, reporting tools, or XML knowledge
* Familiarity with HubSpot and Aircall is a plus
Benefits
* c. £32,000+ salary (depending on experience)
* Hybrid working (2 days office / 3 days home)
* 24 days holiday + bank holidays
* Pension, healthcare & gym discount
* Free parking, laptop provided
* Bonus, social events & additional perks
Working Hours
* 37.5 hours per week
* 8:00am4:30pm (1-hour lunch)
* First 3 months: 3 days per week in the office for onboarding, then 2 days in office
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